Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oluwabusayo Ajibade

Houston,United States

Summary

Experienced customer service professional with a strong foundation in cash handling, front-service, and face-to-face sales. Promoted to team lead within 2 months of managing AT&T client accounts through direct sales. Known for building trust, solving problems efficiently, and creating positive experiences that drive loyalty. Ready to bring proven leadership, sales drive, and commitment to service excellence in a dynamic environment at PNC Financial Services.

Overview

5
5
years of professional experience

Work History

Team Lead / Direct Sales Representative

Vici Group Inc (Client: AT&T)
11.2024 - Current
  • Conduct door to door sales in assigned territories with qualified leads for AT&T's fiber internet, wireless plans, and DIRECTV Stream pacakges
  • Build rapport with customers by identifying needs, reducing bills, and tailoring service bundles that improve value and satisfaction
  • Close sales confidently and professionally while clearly explaining billing, installation, and service terms
  • Serve as a dedicated post-sale contact by providing customers with personal support for installation coordination, service issues, and account management
  • Foster long-term trust by offering ongoing assistance, resulting in high customer satisfaction and reduced churn
  • Promoted to Team Lead: onboard and train new hires on sales strategy, compliance, territory navigation, and customer relationship management
  • Maintain accurate records of customer interactions, sales activity, and follow-up using internal tracking tools

Door Host

Pappadeaux Seafood Kitchen
01.2024 - 11.2024
  • Welcome guests as they arrive at the restaurant with a warm and friendly demeanor, setting a positive tone for their dining experience.
  • Direct guests to their tables, aiding with seating arrangements and guiding them through the restaurant layout if needed.
  • Keep track of reservations, seating availability, and waiting lists, ensuring efficient seating arrangements and minimal wait times.

Cashier

Fiesta Mart
03.2024 - 11.2024
  • Accurately and efficiently process customer purchases, ensuring a positive service experience.
  • Greeting and assist customers with unloading carts and bagging groceries.
  • Operate scanners and keyboards, recognize products, and handle cash and payment transactions.

Cashier

Glory of God African food store
01.2020 - 01.2021
  • Operated point-of-sale (POS) system to process transactions and handle cash transactions.
  • Provided exceptional customer service, addressing inquiries and ensuring customer satisfaction.
  • Balanced cash drawer at the end of each shift to ensure accuracy.

Education

Associate of Science - Criminal Justice

Houston Community College
Houston, TX
12-2023

Skills

  • Customer Experience & Relationship Building
  • Proactive Sales & Service-to-Sales conversion
  • Cash Handling & Transaction Accuracy
  • Risk Awareness & Sound Judgment
  • Identifying Customer Needs
  • Problem Solving & Conflict Resolution
  • Digital & Technology Awareness
  • Account Management & Follow-Up
  • Team Support & Training
  • Effective Verbal Communication
  • Multitasking in Fast-Paced Environments

Timeline

Team Lead / Direct Sales Representative

Vici Group Inc (Client: AT&T)
11.2024 - Current

Cashier

Fiesta Mart
03.2024 - 11.2024

Door Host

Pappadeaux Seafood Kitchen
01.2024 - 11.2024

Cashier

Glory of God African food store
01.2020 - 01.2021

Associate of Science - Criminal Justice

Houston Community College

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