Willie Wright
Jacksonville,FLORIDA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Adjuster-Marine Desk
Pilot Catastrophe Services
Mobile , AL
2024.10 - 2024.12
- Reviewed property damage estimates for accuracy and completeness.
- Drafted correspondence related to claim investigations and settlements.
- Maintained detailed records of all claim activities in a timely manner.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Demonstrated excellent communication skills when interacting with customers.
Independent Property Claims Adjuster
Pilot Catastrophe Services
Chicago, IL
2023.03 - 2023.08
- Analyzed photographs, diagrams, and other documents related to claim investigation.
- Documented all findings from inspections and investigations into reports that are easily understood by others within the organization.
- Calculated estimates of repair costs for damaged property based on industry standards.
- Interacted with clients in a professional manner while gathering necessary information regarding the claim.
- Conducted on-site visits to inspect damaged properties for accuracy in assessing damages or losses.
Independent Adjuster-Auto
Alacrity Solutions
Richardson, TX
2022.06 - 2023.02
- Ensured that all client communication is handled professionally according to established procedures.
- Assisted clients in understanding their rights under their policy terms and conditions.
- Interpreted complex policy language and applied it to individual claims circumstances.
- Reviewed insurance policies, endorsements and riders to determine coverage for claims.
- Coordinated timely handling and resolution of customers' claims.
Property Claims Adjuster-Desk
Pilot Catastrophe Services
Richardson, TX
2022.01 - 2022.05
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Assessed the value of damaged items based on market trends and depreciation factors.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Reviewed contracts related to insured properties for language related to coverage limits.
- Documented all activities related to a claim such as conversations with claimants or insurance representatives.
Education
Acclaimed Claims Adjuster
Florida State College Jacksonville
Jacksonville, FL2021-01
Skills
- Claim investigation and damage assessment
- Policy interpretation and coverage analysis
- Documentation management
- Customer relationship management
Certification
State Farm Property and Estimatics
State Farm auto
Rope & Harness
Calafornia Fair Claims
Timeline
Independent Adjuster-Marine Desk
Pilot Catastrophe Services
2024.10 - 2024.12
Independent Property Claims Adjuster
Pilot Catastrophe Services
2023.03 - 2023.08
Independent Adjuster-Auto
Alacrity Solutions
2022.06 - 2023.02
Property Claims Adjuster-Desk
Pilot Catastrophe Services
2022.01 - 2022.05
Acclaimed Claims Adjuster
Florida State College Jacksonville