Summary
Overview
Work History
Education
Skills
Certification
Professional Objectives
References
Timeline
Generic

Darrin Smith

Little Elm

Summary

Dynamic and results-driven professional with extensive experience at State Farm, excelling in claims management and negotiation. Proven ability to assess damages and resolve complex claims efficiently. Strong analytical skills combined with effective communication foster positive relationships and drive successful outcomes in high-pressure environments. Highly motivated to deliver exceptional service and support.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Remote Desk Adjuster

Catastrophe Response Unit USA Inc
Irving
10.2024 - 07.2025
  • Reviewed Canadian claims for accuracy and completeness in a fast-paced environment.
  • Collaborated with field adjusters to ensure timely inspections and claim resolutions.
  • Maintained detailed records of claim activities and customer interactions in the system.
  • Evaluated damages and assessed loss estimates using industry-standard tools.
  • Resolved inquiries from clients regarding claim status and documentation requirements.
  • Communicated with policyholders to obtain essential information for effective claims processing.
  • Evaluated damages and assessed loss estimates with industry-standard tools.

Remote TPA Desk Adjuster

Florida Insurance Guarranty Association
Tallahassee
05.2023 - 04.2025
  • Negotiate settlement with Public Adjusters / Attorney prior to litigation for Florida Claims
  • Review files from insurance Companies that went into insolvency
  • Review field adjusters report of findings from their investigation, and hire engineers when needed

Property Mgr./ Large Loss Desk Adj/ Mgr. Commercial Large Loss

EA Renfroe - State Farm
03.2021 - 10.2023
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Managed adjusters (Commercial Claims)
  • Managed examiner claims forms and other records to determine insurance coverage.
  • Review field adjusters report of findings of investigation.

Field Property Adjuster Desk Examiner

State Farm
06.2019 - 05.2021
  • Consistently excelled in all aspects of policy interpretation and subrogation & salvage claims investigations.
  • Managed claims through final resolution including analysis of estimate reports and related supporting data.
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met.
  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.

Large Loss/Commercial Remote Desk Adjuster

Pure Insurance
White Plains
08.2020 - 03.2021
  • Use computers for various applications, such as database management or word processing.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.

Desk Adjuster

AAA
01.2019 - 05.2019
  • Use computers for various applications, such as database management or word processing.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Property Manager

State Farm
10.2018 - 12.2018
  • Use computers for various applications, such as database management or word processing.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Managed adjusters (HCCS, Stewardship, and FTM claims)
  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.

Desk Adjuster

AAA
08.2018 - 10.2018
  • Use computers for various applications, such as database management or word processing.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Desk Adjuster

Tower Hill Claims
05.2018 - 07.2018
  • Use computers for various applications, such as database management or word processing.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with claimants or other relevant parties to determine claim settlement, denial, or review.

Large Loss/Commercial Desk Adjuster

Citizens Insurance
Jacksonville
09.2017 - 04.2018
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Negotiate claim settlements with attorneys to prevent claims going to litigation.

Property Desk Examiner

State Farm
05.2017 - 09.2017
  • Consistently excelled in all aspects of policy interpretation and subrogation & salvage claims investigations.
  • Managed claims through final resolution including analysis of estimate reports and related supporting data.
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.

Auto Damage Estimator

Pilot CATASTROPHE
04.2017 - 05.2017
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.

Manager/Litigation/Property/Bodily Injury

WARDLAW CLAIMS
Waco
07.2014 - 03.2017
  • Company Overview: Waco, TX
  • My job duties as a Team Leader are to plan and schedule the work required to process a bodily injury claim by automobile accident or damage to one's home caused by a storm.
  • Investigate claims by interviewing the claimant and witnesses, consulting police and hospital records, and inspecting property damage to determine the extent of the company's liability.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  • Waco, TX

Auto Liability

EBERLS CLAIM SERVICE
01.2014 - 07.2014
  • Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

Total loss

State Farm-Dallas Operation Center
Dallas
07.2012 - 01.2014
  • Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies.
  • Discussed coverages and assisted policyholders with itemization of damages.

Property

SAFECO INSURANCE CO
Richardson
01.2008 - 01.2009
  • Company Overview: Richardson, Texas
  • Consistently excelled in all aspects of policy interpretation and subrogation & salvage claims investigations.
  • Reviewed and determined Loss of Income & Loss of Use.
  • Richardson, Texas

Pit Manager

CAESARS ENTERTAINMENT
New Orleans
01.2000 - 01.2008
  • Company Overview: New Orleans, Louisiana
  • Job duties consisted of supervising over 300 Dealers and Managed millions in a daily operation.
  • Protected company assets by making sure dealers followed policies and procedures while giving Great Customer Service.
  • New Orleans, Louisiana

Education

Business Math -

Southern University at New Orleans
New Orleans, LA

Skills

  • Claims management software
  • Data analysis and reporting
  • Auto damage estimation
  • Risk assessment and evaluation
  • Customer communication and support
  • Team leadership and collaboration
  • Problem solving and negotiation
  • Attention to detail
  • Time management skills
  • Microsoft office
  • Claim settlement
  • Subrogation
  • Claims processing
  • Loss assessment
  • Negotiation skills
  • Policy interpretation
  • Customer communication
  • Field collaboration
  • Damage evaluation
  • Problem solving
  • Team leadership
  • Effective communication
  • Recovery efforts
  • Coverage verification
  • Liability determination
  • Document management
  • Workflow management
  • Investigation techniques
  • Prioritization
  • Collaboration
  • Claims analysis
  • Property damage assessment
  • Reserve setting
  • Claims file documentation
  • Negotiation techniques
  • Accident scene investigations
  • Claims investigation
  • Casualty and property loss
  • Evidence reviews
  • Claims investigations
  • Coverage assessments
  • Caseload management
  • Highly motivated
  • Critical thinking
  • Verbal and written communication

Certification

  • Certified State Farm Auto & Property Claims
  • TWIA
  • Earthquake
  • Zurich -Commercial ECS Certified
  • NFIP
  • AAA
  • cyber security

Professional Objectives

Skilled Claims Professional seeking to become affiliated with a dynamic organization in a position where my related background and qualifications will contribute to your continued success and operational efficiency. Over 18 years in the insurance business.

References

References available upon request.

Timeline

Remote Desk Adjuster

Catastrophe Response Unit USA Inc
10.2024 - 07.2025

Remote TPA Desk Adjuster

Florida Insurance Guarranty Association
05.2023 - 04.2025

Property Mgr./ Large Loss Desk Adj/ Mgr. Commercial Large Loss

EA Renfroe - State Farm
03.2021 - 10.2023

Large Loss/Commercial Remote Desk Adjuster

Pure Insurance
08.2020 - 03.2021

Field Property Adjuster Desk Examiner

State Farm
06.2019 - 05.2021

Desk Adjuster

AAA
01.2019 - 05.2019

Property Manager

State Farm
10.2018 - 12.2018

Desk Adjuster

AAA
08.2018 - 10.2018

Desk Adjuster

Tower Hill Claims
05.2018 - 07.2018

Large Loss/Commercial Desk Adjuster

Citizens Insurance
09.2017 - 04.2018

Property Desk Examiner

State Farm
05.2017 - 09.2017

Auto Damage Estimator

Pilot CATASTROPHE
04.2017 - 05.2017

Manager/Litigation/Property/Bodily Injury

WARDLAW CLAIMS
07.2014 - 03.2017

Auto Liability

EBERLS CLAIM SERVICE
01.2014 - 07.2014

Total loss

State Farm-Dallas Operation Center
07.2012 - 01.2014

Property

SAFECO INSURANCE CO
01.2008 - 01.2009

Pit Manager

CAESARS ENTERTAINMENT
01.2000 - 01.2008

Business Math -

Southern University at New Orleans

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