Maribel Gonzalez

• Handle claim from first contact to close claim
• Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
• Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
• Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
• Responded to customer inquiries, made appropriate decisions and closed files.
• Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
• Evaluated damages and handled claim negotiations with insureds, claimants, and public adjusters.
• Investigated origin and cause of claims by contacting appropriate parties.
• Examined claims forms and other records to determine insurance coverage.
• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments, and policy coverage.
• Verified insurance claims and determined fair amount for settlement.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Identified suspicious losses and contacted manager for investigative assistance.

• Handle catastrophy claims for State Farm from first contact to close claim
• Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
• Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
• Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Scoped and photographed properties for defects and damage.
• Used Xactimate to compile estimates for personal property and structure damage.
• Examined claims forms and other records to determine insurance coverage.
• Identified suspicious losses and contacted manager for investigative assistance.
• Organized, planned and documented materials for property claims.

• Fostered a fun, inclusive atmosphere that encouraged both novice and experienced singers to participate in karaoke nights, private events, entertainer, master of ceremony and singer
• Maintained detailed records of song usage data, allowing for more informed decisions on future playlist selections.
• Adapted quickly to any technical issues or unexpected circumstances that arose during events, maintaining professionalism at all times.
• Entertained guests with music matching desired genres and tempo.
• Adjusted music plans based on crowd preferences and mood.

Installed, operated and maintained audio and video equipment at venues. Used controllers and mixers to mix and play music.

• Created fun and animated atmosphere with live band music for guest enjoyment.

• Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
• Handle claims from first contact to close resolved closed claim for Allstate
• Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
• Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.

• Handle claims on assigments for State Farm from first property visit to close claim
• Investigated and assessed damage to property and reviewed property damage estimates.
• Documented information gathered in field and uploaded data to company database for efficient processing using ECS and Xactimate.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Handled calls from customers and agents about claim processes.

• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
• Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
• Communicated with prospective students to illustrate available financial aid opportunities
• Managed a high volume of cases efficiently, prioritizing tasks based on urgency and client needs.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Provided financial aid counseling to enrolled and prospective students.