TONYA HILL
Ellenwood,GA
Summary
Experienced Claims Adjuster and Customer Service Professional with over 20 years in resolving complex claims and delivering customer support. Skilled in investigating claims, troubleshooting technical issues, and ensuring accurate documentation while maintaining a high standard of service. Demonstrates strong leadership, problem-solving, and organizational abilities across hospitality, telecommunications, and claims administration.
Overview
21
21
years of professional experience
Work History
Adjuster Claims
Safeguard Products International LLC
07.2023 - Current
- Investigated and processed claims, ensuring compliance with company policies and procedures to uphold integrity.
- Manage multiple claims simultaneously while meeting productivity and quality standards.
- Review documentation and determine claim eligibility.
- Maintain accurate claim records and documentation.
- Resolved customer concerns professionally, delivering outstanding service and fostering positive relationships.
- Explained claim decisions and next steps to customers, enhancing their understanding of the process.
Technical Support Representative
Comcast
Alpharetta, GA
04.2016 - 03.2023
- Provided technical support to customers by troubleshooting cable, internet, and equipment issues.
- Resolved technical errors and ensured customer satisfaction.
- Provided exceptional customer service while consistently achieving performance and quality standards.
- Facilitated equipment transfers, activations, and replacements to ensure seamless customer experiences.
- Configured and activated customer equipment for service readiness.
- Coordinated dispatch support for service technicians to expedite issue resolution.
Front Office Manager
Best Western Hotel
05.2005 - 04.2016
- Managed daily front desk operations, including guest check-in and check-out.
- Supervised, trained, and coached guest service representatives to enhance service quality and operational efficiency.
- Oversaw inventory management and front office operations, ensuring optimal resource allocation and service delivery.
- Maintained exceptional guest satisfaction through effective problem resolution.
- Created employee work schedules and managed staffing needs.
- Developed and implemented local promotional initiatives to increase guest engagement and drive revenue growth.
- Performed daily financial audits and reconciled revenue discrepancies.
- Prepared daily, weekly, and monthly operational reports for management.
Education
Certificate - Business Administration And Management
PTC Career Institute
Atlanta, GA05-1993
Skills
- Claims Processing
- Claims Management Software
- Claims resolution
- Theft claims
- Bodily injury claims
- Claims Documentation
- High-volume Claims Handling
- Policy compliance
- Negotiation Techniques
- Customer Call Center Service
- Document Management
- Team leadership
- Customer Service Management
- Problem Solving
- Conflict resolution
- Troubleshooting Skills
- Profit/Loss Control
Timeline
Adjuster Claims
Safeguard Products International LLC
07.2023 - Current
Technical Support Representative
Comcast
04.2016 - 03.2023
Front Office Manager
Best Western Hotel
05.2005 - 04.2016
Certificate - Business Administration And Management
PTC Career Institute