MELINDA WILLIAMS
Cyber Security
Ruther Glen,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Auto Claims Adjuster
Geico
Fredericksburg, VA
01.2019 - 01.2021
- Fast-Pace customer concern and problem handling
- Knowledge of state requirements for multiple states within the United States
- Effectively handle issue calls and find best solutions for customer with multiple computer systems
- Multi-task multiple requests from customers while ensuring quality, efficiency, service, and recommendation of products
- Self-disciplined with time and working remotely away from management and team members
- Followed up with customers on unresolved issues
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Worked productively in fast-moving work environment to process large volumes of claims
- Interviewed policyholders to verify information and obtain additional details
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.RELEVANT LAB EXPERIANCE
Shift Supervisor
CVS Health
01.2013 - 01.2019
- Lead team in daily tasks while ensuring customer satisfaction of products available
- Build new displays weekly and quarterly that promoted products
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Provide courteous service to customers with questions and concerns of products
- Built performance-oriented culture with satisfied, hardworking employees by clearly
- Highlighting employee success and developing leaders from within
- Helped store management meet standards of service and quality in daily operations
- Enforced company policies and regulations with employees
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed store opening and closing procedures and balanced tills
- LAB - Using Active Directory in Enterprise
Education
Associate of Applied Science - Cyber Security
Germanna Community College
Fredericksburg, VA 08.2022 - Current
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VA 08.2018 - 12.2020
Skills
Creative Problem Solving
undefinedTimeline
Associate of Applied Science - Cyber Security
Germanna Community College
08.2022 - Current
Auto Claims Adjuster
Geico
01.2019 - 01.2021
Bachelor of Science - Developmental Psychology
Liberty University
08.2018 - 12.2020
Shift Supervisor
CVS Health
01.2013 - 01.2019
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