Nichole Johnson
Mount Vernon,WA
Overview
10
10
years of professional experience
Work History
Receptionist/Lobby Assistant
Community Action
Burlington,WA
04.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records, data entry with use of EmpowOr.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted customers with smile and provided friendly, knowledgeable service.
Assistant Manager/ Server
Boulder Taphouse
Mason City, IA
04.2014 - 04.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor/ Barista
Starbucks
Mason City, IA
07.2014 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
GED -
Mount Vernon High School
Mount Vernon, WA11.1993
Skills
- Data Entry
- Customer/Client relations
- Organization skills
- Meeting Coordination
- Professional Demeanor
Timeline
Receptionist/Lobby Assistant
Community Action
04.2024 - Current
Supervisor/ Barista
Starbucks
07.2014 - 03.2020
Assistant Manager/ Server
Boulder Taphouse
04.2014 - 04.2020
GED -
Mount Vernon High School