Overview
Work History
Education
Skills
Timeline
Generic

Nichole Johnson

Mount Vernon,WA

Overview

10
10
years of professional experience

Work History

Receptionist/Lobby Assistant

Community Action
04.2024 - Current
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records, data entry with use of EmpowOr.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Assistant Manager/ Server

Boulder Taphouse
04.2014 - 04.2020
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supervisor/ Barista

Starbucks
07.2014 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

GED -

Mount Vernon High School
Mount Vernon, WA
11.1993

Skills

  • Data Entry
  • Customer/Client relations
  • Organization skills
  • Meeting Coordination
  • Professional Demeanor

Timeline

Receptionist/Lobby Assistant

Community Action
04.2024 - Current

Supervisor/ Barista

Starbucks
07.2014 - 03.2020

Assistant Manager/ Server

Boulder Taphouse
04.2014 - 04.2020

GED -

Mount Vernon High School

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Nichole Johnson