Nichole Jordan
Orlando,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Andy Frain Services
Orlando, FL
10.2021 - Current
- Oversee daily S&E branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Ensured exceptional customer service, resolving issues promptly to maintain trust and satisfaction.
- Leads a 6-million-dollar branch consisting of 15 managers, 75 Supervisors, and 1,100 employees.
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
Business Service Manager
Andy Frain Services
Orlando, FL
11.2014 - 10.2021
- Addressed employee questions and concerns, and provided counsel and resolution.
- Provided technical software support to employees and applicants through multiple platforms Celayix, TEAMS, ABi, ADP, Prism, Procurify, Navan, and PEOPLE HRO.
- Oversee office operations for the organization by processing vital documentation, conducting background checks, verifying credentials, obtaining licensing verification, ensuring compliance, and authorizing services.
- Hire, manage, develop, Onboard, and train staff. Establish and monitor goals, conduct performance reviews.
- Processed branch billing and payroll.
- ·Oversee the HR Department, Workers' Compensation, separations, and employee corrective actions.
Assistant Manager
CVS Pharmacy
Portage, IN
05.2006 - 01.2013
- Monitored store and pharmacy cash intake, deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules, auditing, and delegating department assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer products.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future operational needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and enforced policies aimed at enhancing team productivity and improving operational efficiency.
- Conducted weekly staff meetings to motivate staff members (25), address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised the largest store in the region's day-to-day operations to meet performance, quality, and service expectations of CVS, and Caremark.
Education
Associate of Science - Health Sciences
Ivy Tech
Valparaiso, IN2012
Counseling
Midwest Christian College
Munster, IN2007
Skills
- Solutionist
- Customer Service Standards
- Interpersonal Skills
- Team Building/ Effective team communication
- Organizational Development
Accomplishments
- CVS Pharmacy: Awarded Best Regional Customer Service. (2011, 2013).
- Andy Frain Services: Manager of The Year (2020)
- Andy Frain Services: Fearless Leader Award (2024)
Certification
- Crowd Management, Disney Institute, KultureCity, See Something, Say Something, Fan Experience, First Impressions, OSHA, HIPAA, CNA, CPR.
Timeline
Branch Manager
Andy Frain Services
10.2021 - Current
Business Service Manager
Andy Frain Services
11.2014 - 10.2021
Assistant Manager
CVS Pharmacy
05.2006 - 01.2013
Associate of Science - Health Sciences
Ivy Tech
Counseling
Midwest Christian College