Nichole Marshall
Lafayette,IN
Summary
Energetic and compassionate individual with knack for fostering collaboration and maintaining efficient healthcare environments. Possesses foundational knowledge in patient care management and healthcare administration, along with proficiency in electronic health records and staff coordination. Dedicated to enhancing patient outcomes and overall care quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Residency Clinic
08.2022 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Oriented and trained new staff on proper procedures and policies.
- Graduate of IU Emerging Leaders Program
- Recipient of IU Health ASPEN award in 2017 and 2024
Unit secretary / Patient Care Tech
IU Health Arnett
06.2016 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Recipient of IU Health ASPEN award in 2017 and 2024
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Site Team Administrator for Quality Correctional Care
Tippecanoe Co. Jail
04.2020 - 08.2022
- Working along side the site team leader as the site team administrator overseeing all administrative tasks
- Leading team by example
- Managed schedules and maintained an organized calendar for effective time management within the team.
- Contributed innovative ideas during brainstorming sessions that led to creative problem-solving strategies within the team.
- Trained new staff members on company policies and procedures
- Implemented filing systems that made accessing vital documents quick and easy for all team members.
CNA
Monticello Health Care
03.2013 - 08.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Reduced patient stress levels through effective communication and active listening skills.
- Documented patient information and care activities in electronic health record.
Education
Bachelor of Science - Healthcare Administration
Purdue Global
West Lafayette, IN12.2024
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Lafayette05-2022
High School Diploma -
Twin Lakes High School
06.2013
Skills
- Healthcare administration
- Healthcare networking
- Equity program administration
- HIPPA
- Healthcare coding systems
- Clinic administration
- Office 365 administration and Google Docs
- Healthcare Policy Understanding
- Authentic
- Compassionate
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical Assistant
Family Residency Clinic
08.2022 - Current
Site Team Administrator for Quality Correctional Care
Tippecanoe Co. Jail
04.2020 - 08.2022
Unit secretary / Patient Care Tech
IU Health Arnett
06.2016 - Current
CNA
Monticello Health Care
03.2013 - 08.2016
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Bachelor of Science - Healthcare Administration
Purdue Global
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Twin Lakes High School
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