Nichole Martin
Louisville,KY
Summary
Dynamic sales professional with expertise in relationship building and sales strategies. Achieved 316% of sales quota and recognized with 2024 President's Club Award. Skilled in driving customer satisfaction and identifying growth opportunities in competitive markets. Seeking to leverage communication skills and sales expertise to enhance market share.
Overview
18
18
years of professional experience
Work History
Sr. Service Sales Account Manager
KONE Elevators & Escalators
Louisville, KY
08.2022 - Current
- Strengthened client relationships, enhancing brand awareness and loyalty.
- Uncovering growth opportunities through prospecting.
- Adjusted pricing strategies to remain competitive by analyzing market trends.
- Utilize Salesforce to effectively streamline the sales process and best practices.
- Order necessary parts for service repairs through OEMs or third parties.
- Develop proposals to improve equipment, enhancing customer satisfaction.
- Execute effective sales strategies to enhance market share.
- Negotiate the price, terms, and conditions of maintenance contracts.
- Conduct service presentations to prospective customers.
- Ensure customer retention and satisfaction.
- Exceed sales by 146% of the sales goal in 2023, and by 316% of the sales goal in 2024.
- 2024 President's Club Award Recipient.
Inside Sales Account Manager
Steel Technologies
Louisville, KY
07.2016 - 07.2022
- Facilitated seamless communication among plant managers, customer sales representatives, material buyers, and account managers.
- Oversaw complete order lifecycle from start to payment.
- Monitored and analyzed inventory levels. Updated forecasting to provide direction for raw material procurement.
- Directed production facilities in creating schedules to convert raw materials to finished products.
- Coordinated efforts with logistics to meet customer requirements.
- Ensure customer retention and satisfaction.
- Increased sales revenue and expanded market presence by effectively managing assigned territory.
- Increased sales by upselling packages or new products to existing and new customers.
- Monitored competitor trends and market shifts to maintain company relevance.
- Developed strong relationships with clients to grow business networks.
ON-PREMISE OUTSIDE SALES
River City Distributing Co
Louisville, KY
01.2007 - 06.2016
- Organized tailored client meetings to boost revenue growth.
- Created and implemented account strategies to develop profitable business relationships.
- Developed innovative solutions aligned with customer needs.
- Directed handling of up to 130 accounts within the eastern Louisville region.
- Implemented promotional strategies designed to enhance business profitability.
- Trained and mentored sales personnel to ensure high levels of customer service and sales performance.
- Earned multiple awards for surpassing sales goals set by Miller-Coors in 2010, 2011, and 2014, Diageo in 2012, and Constellation Brands in 2015.
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington05-2002
Bachelor of Arts - International Communications
University of Richmond
London, England Skills
- Communication Skills
- Negotiation and pricing
- Strategic Planning
- Market Analysis
- Customer Relationship Management
- Territory Management
- Sales analysis
- Prospecting
Timeline
Sr. Service Sales Account Manager
KONE Elevators & Escalators
08.2022 - Current
Inside Sales Account Manager
Steel Technologies
07.2016 - 07.2022
ON-PREMISE OUTSIDE SALES
River City Distributing Co
01.2007 - 06.2016
Bachelor of Arts - Communications
University of Kentucky
Bachelor of Arts - International Communications
University of Richmond
Similar Profiles
Andrew ThomsonAndrew Thomson
Electrician at KONE Elevators & EscalatorsElectrician at KONE Elevators & Escalators
Dean BurgerDean Burger
Elevator Service Repair Mechanic at KONE Elevators & EscalatorsElevator Service Repair Mechanic at KONE Elevators & Escalators
Chris NitzChris Nitz
Manufacturing Engineer at KONE Elevators & EscalatorsManufacturing Engineer at KONE Elevators & Escalators