Nichole Martin-Wright
DesMoines,IA
Summary
With a proven track record at Unity Point Health Methodist, I excel in laboratory techniques and patient confidentiality, ensuring HIPAA compliance and high-quality care. My expertise in sample preparation and dedication to professionalism have significantly enhanced operational efficiency. Skilled in both technical and interpersonal communication, I adeptly handle sensitive information and complex situations with courtesy and confidence.
Overview
4
4
years of professional experience
Work History
Lab Support Technician
Unity Point Health Methodist
2022.10 - 2024.10
- Collected samples, inspecting incoming specimens for accuracy or quality, and tracking the receipt of samples.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collect non-blood samples, such as urine, sputum, and throat swabs, for laboratory testing. They may also instruct patients on how to properly collect urine samples.
- Have strong communication skills, organizational skills, and attention to detail. Comfortable around needles, blood, and medical procedures, and have fine motor coordination, clear speech, with good visual acuity.
Patient Access Representative
Unity Point Health Methodist
2020.09 - 2022.10
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Associate of General Studies - General Studies
Des Area Community Collage / DMACC
Des Moines, IA03.2018
Skills
- Laboratory techniques
- Sample Preparation
- Chemical Handling
- Centrifugation Techniques
- Healthcare Industry Knowledge
- Patient confidentiality
- Documentation accuracy
- Professionalism and Courtesy
- Insurance Verification
- Data entry proficiency
- HIPAA Compliance
- Money Handling
Timeline
Lab Support Technician
Unity Point Health Methodist
2022.10 - 2024.10
Patient Access Representative
Unity Point Health Methodist
2020.09 - 2022.10
Associate of General Studies - General Studies
Des Area Community Collage / DMACC
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