Nichole Martinez
Carson City,NV
Summary
Skilled Grooming Professional with expertise in delivering grooming services and maintaining a clean, safe environment. Cultivated strong client relationships through effective communication, enhancing client retention. Managed operations, including staff training and compliance with safety protocols, while optimizing workflows and maintaining accurate records to improve service efficiency.
Overview
6
6
years of professional experience
Work History
Mobile dog groomer
Furyland
Sparks, Nevada
07.2025 - Current
Mobile dog groomer
In and out pet llc
Reno, Nevada
07.2023 - 07.2025
- Delivered high-quality grooming services for various dog breeds, ensuring client satisfaction and repeat business.
- Developed strong client relationships, leading to increased client retention and referrals through exceptional service.
- Managed scheduling and appointments efficiently, optimizing grooming sessions and reducing client wait times.
- Maintained clean, organized mobile grooming unit, consistently adhering to safety and sanitation standards, enhancing service quality.
- Ensured dog safety by remaining vigilant to environmental conditions and nearby animals, fostering a secure grooming environment.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Managed daily vehicle inspections and maintenance schedules, ensuring optimal performance and compliance with safety standards.
Professional Dog Groomer
Petsmart
Reno, Nevada
11.2022 - 07.2023
Professional Dog Groomer
Crazy cat dog grooming
Carson City, Nevada
06.2020 - 11.2022
- Trained new staff on grooming techniques and best practices, improving service quality and client satisfaction.
- Managed scheduling and appointments efficiently, optimizing grooming sessions to minimize wait times for clients.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Corrected invoices and resolved billing discrepancies efficiently.
- Managed client accounts, scheduling updates, and payment processing through digital management systems
- Handled confidential customer information with professionalism and accuracy.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Provided attentive care for pets in owners' absence, ensuring their comfort and well-being.
- Monitored environmental conditions and nearby animals to ensure dogs' safety during outings.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Supervised apprentice groomers during daily operations.
- Conducted regular vehicle inspections and maintenance to guarantee optimal performance and reliability during daily operations.
- Assisted in training new drivers on safety protocols and operational procedures, fostering a culture of safety and compliance.
- Performed comprehensive grooming services, prioritizing pet comfort and satisfaction during each appointment.
- Maintained cleanliness and organization of grooming tools and workspaces to promote a safe environment.
- Provided exceptional customer service by addressing client inquiries and tailoring services to individual pet needs.
- Assisted in educating pet owners on grooming techniques and maintenance for optimal coat health.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Created customized haircuts based on individual breed standards or client requests.
- Educated customers on proper maintenance techniques between professional groomings.
Education
High School -
Carson High School
Carson City, NVSkills
- Confidential customer information handling
- Invoice corrections and processing
- Smart scheduling systems
- Payment collection and processing
- Appointment and client management systems
- Client communication
- Appointment scheduling
- Customer relationship management
- Health monitoring
- Team collaboration
- Workflow optimization
- Payment processing
- Inventory management
- Staff training
- Pet care
- Record keeping
- Customer service
- Verbal and written communication
- Professionalism and ethics
- Continuous learning attitude
- Safety precautions and measures
Timeline
Mobile dog groomer
Furyland
07.2025 - Current
Mobile dog groomer
In and out pet llc
07.2023 - 07.2025
Professional Dog Groomer
Petsmart
11.2022 - 07.2023
Professional Dog Groomer
Crazy cat dog grooming
06.2020 - 11.2022
High School -
Carson High School