Nichole McCain
Norwalk,IA
Summary
Senior Litigation & Claims Professional experienced in integrating insurance claims management with complex civil litigation. Achieved efficient case handling and favorable settlements through strategic collaboration and risk anticipation across multiple jurisdictions. Focused on delivering timely, cost-effective resolutions while managing high-volume, high-exposure caseloads.
Overview
12
12
years of professional experience
Work History
Senior Litigation Paralegal – Consumer Protection
MFS Legal, Inc.
01.2025 - 01.2026
- Managed a high-volume lemon law docket, leveraging claims expertise to anticipate defense strategy and accelerate resolution timelines.
- Oversaw 200+ active cases from pre-litigation through trial, including discovery, motion practice, and deposition preparation.
- Achieved favorable settlements through detailed analysis of vehicle repair histories, warranties, and manufacturer data.
- Served as primary liaison among clients, counsel, and experts, facilitating dispute resolution and enhancing case progression.
- Drafted pleadings, discovery requests, motions, and trial materials, ensuring adherence to procedural requirements.
- Streamlined attorney preparation by organizing and synthesizing extensive technical and service records.
- Coordinated depositions, mediations, and filings, maintaining strict compliance with deadlines.
Senior Litigation Paralegal – Insurance Defense
GuideOne Insurance
01.2024 - 01.2025
- Acted as a strategic liaison between claims adjusters and defense counsel on high-exposure property, casualty, and auto liability cases.
- Supported defense of complex, multi-party litigation, contributing to favorable case outcomes.
- Coordinated experts and vendors with zero missed deadlines or filings.
- Prepared subpoenas, discovery, trial materials, and settlement documentation across multiple active cases.
- Prepared subpoenas, discovery, trial materials, and settlement documentation for multiple active cases, ensuring thorough support for litigation processes.
- Coordinated experts and vendors, maintaining a flawless record of deadlines and filings to support case progression.
Claims Adjuster – Workers’ Compensation (Multi-State)
Sedgwick Claims Management
01.2023 - 01.2024
- Managed multi-state caseload across eight jurisdictions, aligning claim strategy with cost containment and legal risk.
- Achieved 100% compliance with regulatory filing requirements, ensuring timely submissions without penalties.
- Directed IMEs and developed physician guidance to support defensible claim outcomes.
- Directed IMEs and developed physician guidance, enhancing defensibility of claim outcomes.
- Collaborated with defense counsel, providing comprehensive claim analyses to shape effective litigation strategy.
- Maintained 100% compliance with all regulatory filing requirements; no penalties or missed deadlines.
Claims Adjuster – Workers’ Compensation
State Fund Mutual Insurance Company (SFM)
01.2022 - 01.2023
- Managed IA and MN claims, ensuring accurate coverage analysis, reserve management, and timely administration of benefits.
- Managed IA and MN claims with focus on coverage analysis, reserve accuracy, and timely benefit administration.
- Collaborated with medical providers to guide treatment plans and support return-to-work outcomes.
- Prepared detailed claim summaries and documentation to effectively support litigation processes.
- Executed compliant filings through EDI systems, ensuring adherence to regulatory standards.
Claims Adjuster – Workers’ Compensation
Cannon Cochran Management Services Inc. (CCMSI)
01.2020 - 01.2022
- Managed 100+ active claims across IA and NE from intake through resolution.
- Investigated liability through analysis of medical records, reports, and supporting evidence.
- Established and monitored reserves to ensure alignment with claim exposure and facilitate timely resolution.
- Prepared detailed client reports to communicate claim strategy and anticipated outcomes to stakeholders.
- Negotiated settlements and coordinated litigation support with counsel to achieve favorable resolutions for claims.
Paralegal – Multi-State Consumer Litigation
Lemon Law Group Partners
01.2018 - 01.2020
- Coordinated discovery and settlement processes in multi-jurisdictional litigation.
- Coordinated discovery and settlement processes in multi-jurisdictional litigation to ensure timely resolutions.
- Drafted demand letters and developed supporting evidence to enhance case resolution outcomes.
- Facilitated vehicle repurchases and managed settlement disbursements to streamline resolution for clients.
- Managed federal Magnuson-Moss Warranty Act claims across eight states.
Paralegal – Workers’ Compensation & Personal Injury
Peddicord Wharton Law Firm
01.2014 - 01.2017
- Facilitated favorable outcomes in workers’ compensation and personal injury cases.
- Contributed to defense strategy in high-profile product liability case.
- Summarized medical records and prepared litigation documents with strict compliance standards.
- Drafted pleadings, discovery, and subpoenas.
- Determined accurate workers’ compensation benefit rates for case evaluation.
Education
Associate Degree - Paralegal Studies
Des Moines Area Community
Des Moines, IASkills
- Litigation support
- Trial preparation
- Settlement negotiation
- Consumer Protection Strategy
- Consumer Law Compliance
- Medical record analysis
- HIPAA compliance
- Case Law Analysis
- Legal Research and Procedural Strategy
- Expert coordination
- Workflow Optimization and Process Improvement
Accomplishments
- Managed 150+ multi-state workers’ compensation claims across eight jurisdictions (IA, MN, KS, IL, SD, NE, MO, IN) with zero missed deadlines and 100% regulatory compliance.
- Contributed to favorable outcomes in high-exposure personal injury and product liability litigation, including complex, multi-party matters.
- Secured favorable resolutions in workers’ compensation cases through detailed medical record analysis and litigation support.
- Reduced attorney review time by 30–40% by synthesizing and summarizing 200+ medical records and claim files.
- Negotiated and resolved numerous indemnity claims, balancing claimant needs with cost containment and policyholder interests.
- Directed multi-jurisdictional IMEs, preparing comprehensive physician instructions that produced defensible, outcome-driven reports.
- Managed 200+ active lemon law cases from pre-suit through trial with full compliance across California and Florida procedural rules.
Core Expertise
- Litigation Support & Case Management
- Insurance Claims Strategy & Resolution
- Multi-Jurisdictional Compliance
- Discovery, Motion Practice & Trial Preparation
- Medical Record Analysis & Case Valuation
- Settlement Negotiation & Reserve Management
- HIPAA Compliance & Confidential Records Handling
- Depositions, Mediations & Expert Coordination
- Legal Research & Procedural Strategy
- Workflow Optimization & Process Improvement
Timeline
Senior Litigation Paralegal – Consumer Protection
MFS Legal, Inc.
01.2025 - 01.2026
Senior Litigation Paralegal – Insurance Defense
GuideOne Insurance
01.2024 - 01.2025
Claims Adjuster – Workers’ Compensation (Multi-State)
Sedgwick Claims Management
01.2023 - 01.2024
Claims Adjuster – Workers’ Compensation
State Fund Mutual Insurance Company (SFM)
01.2022 - 01.2023
Claims Adjuster – Workers’ Compensation
Cannon Cochran Management Services Inc. (CCMSI)
01.2020 - 01.2022
Paralegal – Multi-State Consumer Litigation
Lemon Law Group Partners
01.2018 - 01.2020
Paralegal – Workers’ Compensation & Personal Injury
Peddicord Wharton Law Firm
01.2014 - 01.2017
Associate Degree - Paralegal Studies
Des Moines Area Community