Nichole McIntyre
Bremerton
Summary
Dynamic billing professional with extensive experience in full revenue cycle management, recognized for fostering team collaboration and driving results to ensure seamless operations and client satisfaction. Expertise in adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and meticulous attention to detail. Highly reliable with a strong focus on precision and efficiency in managing billing cycles, adept at handling multiple projects simultaneously without compromising accuracy. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Office and Billing Manager
Dandelion Nutrition/Nabi Health
Seattle, WA
07.2024 - Current
- Verifying insurance eligibility and benefits, responding to client communications via email and text and phone, obtaining authorizations, processing referrals and faxes, coding and billing all visits, some credentialing, working A/R and filing appeals to overturn denials and collect patient balances, posting payments, overseeing front office staff, running reports, assisting with payroll. Current systems include Simple Practice, SR Fax, Google Suite, Slack, Healthie, and Candid.
Medical Coder/Biller
Achieve Eye & Laser Specialists
Silverdale, WA
04.2023 - 07.2024
- Coded office visits, in-office procedures, and surgeries for multiple physicians, generated claims, verified insurance eligibility, obtained prior authorizations, checked claim status, posted patient and insurance payments, prioritize A/R to ensure correct and timely payments for claims. Balanced daily payments through Nextech/Practice Plus system.
Clinic Supervisor
Mary Bridge Children's Hospital
Tacoma, WA
10.2021 - 04.2023
- Supervising day to day operations for multiple locations, processing payroll, time off requests/staffing, and requesting float pool coverage as needed. Oversee supply ordering, monitor budget and expenses, and process reimbursement requests for CME/travel/licensing expenses. Collaborated with staff to address concerns within the clinic and initiated new processes to streamline services. Fine tuned templates for ease of care and monitored surgical block and clinic schedules. Standardized surgery scheduling throughout pediatrics and provided training for schedulers.
Surgery Scheduler/Front Office Lead
Silverdale Eye Physicians
Silverdale, WA
11.2019 - 10.2021
- Scheduled outpatient surgeries at both ambulatory surgery center and outpatient hospital. Obtained prior authorizations for in-office procedures and office visits while verifying insurance coverage/benefits for every patient. Coordinating COVID 19 testing for surgical patients. Generated cost estimates and collected down payments as needed. Developed training materials and provided training to new employees. Completed the AAPC CPB course. This practice was acquired by Mary Bridge Children’s Hospital which transitioned into a new role.
Surgery Scheduler
WestSound Orthopaedics
07.2016 - 10.2019
- Scheduled surgery and corresponding appointments, coordinated pre op clearance, obtained prior authorization, provided cost estimate, codes procedures with ICD-10 and CPT codes, tracked hospital consults and surgeries preformed during ER call by building new patient accounts, pulling op reports, and coordinating post op care.
Patient Portal Coordinator/Call Center
WestSound Orthopaedics
Silverdale, WA
09.2013 - 07.2016
- Managed time off requests and coverage for the front office and call center. Triaged calls patient and provider line, built patient accounts, scheduled appointments, verified insurance, processed ER and urgent referrals, posted patient payments, obtained authorizations, routed faxes, uploaded chart notes, moderated patient portal, creates scheduling templates for providers. Use of multiline phone, fax machine, and computer systems including MS word, MS Outlook, Centricity, Teletext, and Epic.
Education
High school diploma -
Bremerton High School
01-2006
Skills
- Medical Billing/Coding (ICD-10/CPT)
- Tech savvy
- Medical Office Management Experience
- Insurance Verification
- Microsoft Office
- Google Suite
- Time management
- Multiple EMR systems
- HIPAA compliance management
- Customer service
- Data Entry
- Employee relations
- Prior Authorizations
- Accounts receivable management
- Invoice processing
- Process improvements
- Revenue cycle management
- Payment posting
- Attention to detail
- Multitasking
- Critical thinking
- Organizational skills
- Effective communication
Timeline
Office and Billing Manager
Dandelion Nutrition/Nabi Health
07.2024 - Current
Medical Coder/Biller
Achieve Eye & Laser Specialists
04.2023 - 07.2024
Clinic Supervisor
Mary Bridge Children's Hospital
10.2021 - 04.2023
Surgery Scheduler/Front Office Lead
Silverdale Eye Physicians
11.2019 - 10.2021
Surgery Scheduler
WestSound Orthopaedics
07.2016 - 10.2019
Patient Portal Coordinator/Call Center
WestSound Orthopaedics
09.2013 - 07.2016
High school diploma -
Bremerton High School