Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Mercado

Staten Isalnd,NH

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Overview

8
8
years of professional experience

Work History

Customer Service Team Leader

Conduent
03.2023 - Current
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Resolved problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Customer Service

Conduent
01.2017 - 02.2023
  • Computed sales prices, total purchases and processed payments.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Provided great customer service

Customer Service

Atento
04.2016 - 12.2016
  • Effectively handled customer complaints and special requests.
  • Provided prompt, efficient, friendly, and quality service at all times.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.

Education

Finished first trimester - Nursing

Interamerican University
Caguas, PR

High School Diploma - Health Assistant

Esc. Sup. Voc. Rep. De Costa Rica
Caguas, PR
2015

Skills

  • Computer skills
  • Active listening skills
  • Customer service 
  • Data entry
  • Quick learner
  • Documentation
  • Bilingual
  • Exceptional multi-tasker

Timeline

Customer Service Team Leader

Conduent
03.2023 - Current

Customer Service

Conduent
01.2017 - 02.2023

Customer Service

Atento
04.2016 - 12.2016

Finished first trimester - Nursing

Interamerican University

High School Diploma - Health Assistant

Esc. Sup. Voc. Rep. De Costa Rica

Similar Profiles

CREATE PROFILE
Nichole Mercado