Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Sanchia Ellis - Bowen

Hyannis,MA

Summary

To effectively utilize my skills and knowledge, while contributing positively to the achievement of the organization's mission.

Overview

11
11
years of professional experience

Work History

Customer Service Team Leader

Hyannis Home Depot
Hyannis, MA
03.2023 - Current
  • Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
  • Scheduled, assigned, and monitored daily work activities of customer service and team members.
  • Provided guidance to customer service representatives in resolving complex customer issues.
  • Supervises staff and provide regular consultation
  • Ordering products, facilitating customer pick up and return of products.

Regional Coordinator / Manager

Child Protection and Family Services Agency Transitional Living Program
Montego Bay , Jamaica
09.2019 - 02.2023
  • Assist adolescence in state care to receive scholarship for skill training and university.
  • Give regular feedback to Program Director of Children and Family Services Agency regarding specific program functioning, systemic problems and unmet adults in state care needs.
  • Attends and participates in hospital and providers meeting.
  • Provides on -going and regular meetings to ensure persons served received quality services
  • Partner with service providers and identify persons in supervisory role for ongoing partnership.

Social Work Manager

Child Development Agency Transitional Home in JA
Montego Bay , Jamaica
08.2013 - 09.2019
  • Assesses work performance of Social Workers and Social Work Team Leaders directly under my supervision using Performance Evaluation Appraisal tools (Semi annually and annually) to ensure quality work.
  • Maintain courteous and helpful demeanor when dealing with the public and stakeholders.
  • Providing back up assistance / coverage to Social Workers and Team Leaders to ensure continuity of services to persons in the absence of their case Managers.
  • Assisting in the assessment and making referrals to external stake holders on behalf of young adolescents in state care.
  • Supervises staff and provides regular case supervision.
  • Assigns new cases to Team Leaders and Social Workers.
  • Assist with screening, referrals and hiring of new employees to the organization.
  • Provides on - going and regular meetings to ensure high quality of service delivery to young adolescents and their family served.

Education

Master of Science - Counselling And Consulting Psychology

International University of The Caribbean
Jamaica
11-2018

Bachelor of Science - Social Work

Northern Caribbean University
Jamaica
08-2009

Skills

  • Conflict management skills
  • Advocacy
  • Good interpersonal skills
  • Investigative skills
  • Competency in computer technology
  • Mediation
  • Negotiation
  • Excellent management skills
  • Counseling and communication skills

Activities

  • Member - JASWA Jamaica Association of Social Worker (2009 - 02/01/23)
  • Executive Director - Hands on Professional Foundation (03/01/20 - 02/01/23)

References

References available upon request.

Timeline

Customer Service Team Leader

Hyannis Home Depot
03.2023 - Current

Regional Coordinator / Manager

Child Protection and Family Services Agency Transitional Living Program
09.2019 - 02.2023

Social Work Manager

Child Development Agency Transitional Home in JA
08.2013 - 09.2019

Master of Science - Counselling And Consulting Psychology

International University of The Caribbean

Bachelor of Science - Social Work

Northern Caribbean University

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Sanchia Ellis - Bowen