Nichole M. Henry

• Coordinated incoming referrals to ensure timely patient access to services
• Handled scheduling and referral calls, optimizing appointment availability for patients
• Scheduling new patients
• Processed pre-authorization requests for patient treatments.
• Verifying insurance (Insurance Portals)
• Electronic Insurance Claims
• Facilitated communication between providers and patients to streamline scheduling processes

Exams with doctor, photos, care presentation and financial arrangements

• Presented treatment plans and financial options to facilitate informed patient decisions
• Reviewed pending cases to ensure timely follow-up and patient care continuity
• Conducted patient observation program to assess treatment effectiveness and improve patient outcomes
• New patient phone calls
• Confirming new patient appointments
• Scheduling patients
• Verifying insurance
• Monitored lab results for accuracy

• Managed new patient phone calls to facilitate appointment scheduling and improve patient intake process
• Confirming new patient appointments
• New Patient
• Verifying insurance
• Exams with doctor, photos, treatment presentation and financial arrangements
• Present TX plan/financial options
• Conducted patient observations during examinations to assist in accurate diagnosis and treatment planning
• Reviewed pending cases to expedite resolutions.

• Exams with doctor, photos, care presentation and financial arrangements
• Conducted patient observations to assess health status and support care planning
• Reviewed pending tasks to ensure timely resolution and maintain workflow
• New patient phone calls
• Confirming new patient appointments
• Verifying insurance
• Monitoring lab/diagnosis
• Posting payments
• Electronic Insurance filing

• New patient phone calls
• Exams with doctor, photos, care presentation, and financial arrangements
• Coordinated monthly patient engagement games and advertising initiatives
• Scheduled meetings and organized doctor lunches to enhance collaboration
• New patient phone calls
• Exams with doctor, photos, care presentation and financial arrangements
• Reviewed pending tasks to ensure timely processing
• Conducted observations to collect data for informed patient care decisions
• Monitoring lab/diagnosis
• Verifying insurance
• Posting payments
• Electronic Insurance filing

• Coordinated and scheduled follow-up appointments to enhance patient care continuity
• Processed electronic insurance claims for efficient reimbursement.
• Managed patient accounts for billing and record keeping.
• Answered phone calls promptly to assist callers.
• Handled customer service inquiries to resolve issues.
• Greeted patients warmly upon arrival at the clinic.
• Scanning and filing of patient documents
• Correct payments and collections

• Checked in patients at reception desk, ensuring accurate data entry to facilitate smooth patient flow.
• Answered incoming phone calls to assist customers with inquiries.
• Provided customer service by addressing questions and resolving issues, enhancing patient satisfaction.
• Filling all document care charts
• Took exam notes to present care options, aiding in informed treatment decisions.
• Present Treatment and financial options

• Executed membership and personal training sales strategies to increase client enrollment and revenue
• Provided personalized training services, coaching members individually and in group classes to enhance fitness levels
• Guided clients through a nutrition program

• Offered tailored recommendations based on customer needs to facilitate informed purchasing decisions.
• Handled customer transactions at cash register, ensuring accurate and efficient service.
• Addressed customer restroom inquiries to enhance their shopping experience.
• Monitored the store floor

• Processed cash transactions for customer agreements, ensuring compliance with banking regulations.
• Answered phone and provided customers with accurate account information to enhance the service experience.
• Organized and filed documents systematically to maintain efficient office operations.

• Organized and filed patient charts to ensure easy access and retrieval for healthcare providers.
• Scanned and organized documents to maintain accurate and up-to-date patient records.
• Answered phone calls from other clinics to facilitate communication and coordination of patient care.
• Provided resources to customers.

• Coordinated patient scheduling by managing appointment calls and follow-ups
• Scheduled new patient treatments
• Scheduled the general, hygiene, orthodontist and pediatric
• Communicated treatment plans and next steps to patients, ensuring understanding and compliance
• Processed patient payments and confirmed insurance eligibility to facilitate billing.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Greeted members at front desk, ensuring a positive first impression.
• Assisted customers with inquiries and services to enhance their experience.
• Processed financial transactions and managed membership accounts for accuracy.
• Membership sales