Nichole M. Henry
Gresham,OR
Work Preference
Summary
Detail-oriented professional skilled in managing multiple tasks under pressure while maintaining high standards of customer service. Expertise in patient advocacy, insurance verification, and medical/dental software operations. Proven ability to collaborate effectively with teams and provide personalized support to patients, ensuring a positive experience throughout their care.
Overview
35
35
years of professional experience
Work History
Senior Referral Intake Scheduler/Insurance
Providence Cardiac Rehab
11.2024 - Current
- Coordinated incoming referrals to ensure timely patient access to services
- I handled scheduling and referral calls, optimizing appointment availability for patients
- Scheduling new patients
- Processed pre-authorization requests for patient treatments.
- Verifying insurance (Insurance Portals)
- Electronic Insurance Claims
- Facilitated communication between providers and patients to streamline scheduling processes
Treatment Coordinator
Sunny Side Orthodontics
06.2022 - 08.2024
- Exams with doctor, photos, care presentation and financial arrangements
- Presented treatment plans and financial options to facilitate informed patient decisions
- Reviewed pending cases to ensure timely follow-up and patient care continuity
- Conducted patient observation program to assess treatment effectiveness and improve patient outcomes
- New patient phone calls
- Confirming new patient appointments
- Scheduling patients
- Verifying insurance
- Monitored lab results for accuracy
Treatment Coordinator
Senestraro Family Orthodontics
04.2017 - 06.2022
- Managed new patient phone calls to facilitate appointment scheduling and improve patient intake process
- Confirming new patient appointments
- New Patient
- Verifying insurance
- Exams with doctor, photos, treatment presentation and financial arrangements
- Present TX plan/financial options
- Conducted patient observations during examinations to assist in accurate diagnosis and treatment planning
- Reviewed pending cases to expedite resolutions.
Treatment Coordinator
Dr. Rebecca Kuperstein
10.2016 - 04.2017
- Exams with doctor, photos, care presentation and financial arrangements
- Conducted patient observations to assess health status and support care planning
- Reviewed pending tasks to ensure timely resolution and maintain workflow
- New patient phone calls
- Confirming new patient appointments
- Verifying insurance
- Monitoring lab/diagnosis
- Posting payments
- Electronic Insurance filing
Treatment Coordinator/Marketing
Magic Smiles
01.2012 - 01.2017
- New patient phone calls
- Exams with doctor, photos, care presentation, and financial arrangements
- Coordinated monthly patient engagement games and advertising initiatives
- Scheduled meetings and organized doctor lunches to enhance collaboration
- Reviewed pending tasks to ensure timely processing
- Conducted observations to collect data for informed patient care decisions
- Monitoring lab/diagnosis
- Verifying insurance
- Posting payments
- Electronic Insurance filing
Scheduling Coordinator
General Dentist
01.2011 - 09.2012
- Coordinated and scheduled follow-up appointments to enhance patient care continuity
- Processed electronic insurance claims for efficient reimbursement.
- Managed patient accounts for billing and record keeping.
- Answered phone calls promptly to assist callers.
- Handled customer service inquiries to resolve issues.
- Greeted patients warmly upon arrival at the clinic.
- Scanning and filing of patient documents
- Correct payments and collections
Scheduling Coordinator/Treatment Coordinator
Dr. Gary Chapman
09.2010 - 01.2012
- Checked in patients at reception desk, ensuring accurate data entry to facilitate smooth patient flow.
- Answered incoming phone calls to assist customers with inquiries.
- Provided customer service by addressing questions and resolving issues, enhancing patient satisfaction.
- Filling all document care charts
- Took exam notes to present care options, aiding in informed treatment decisions.
- Present Treatment and financial options
Personal Trainer/Sales Position
Bally Total Fitness
06.2004 - 06.2009
- Executed membership and personal training sales strategies to increase client enrollment and revenue
- Provided personalized training services, coaching members individually and in group classes to enhance fitness levels
- Guided clients through a nutrition program
Sales
Fred Meyer
01.2001 - 01.2004
- Offered tailored recommendations based on customer needs to facilitate informed purchasing decisions.
- I handled customer transactions at cash register, ensuring accurate and efficient service.
- Addressed customer restroom inquiries to enhance their shopping experience.
- Monitored the store floor
Teller at the Hawthorne Branch
Safeway Credit Union
01.1998 - 01.1999
- Processed cash transactions for customer agreements, ensuring compliance with banking regulations.
- Answered phone and provided customers with accurate account information to enhance the service experience.
- Organized and filed documents systematically to maintain efficient office operations.
Medical Record Clerk
Kaiser Permanente
01.1994 - 01.1997
- Organized and filed patient charts to ensure easy access and retrieval for healthcare providers.
- Scanned and organized documents to maintain accurate and up-to-date patient records.
- Answered phone calls from other clinics to facilitate communication and coordination of patient care.
- Provided resources to customers.
Dental Office Receptionist
Kaiser Permanente
01.1994 - 01.1997
- Coordinated patient scheduling by managing appointment calls and follow-ups
- Scheduled new patient treatments
- Scheduled the general, hygiene, orthodontist and pediatric
- Communicated treatment plans and next steps to patients, ensuring understanding and compliance
- Processed patient payments and confirmed insurance eligibility to facilitate billing.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Receptionist
Cascade Athletic Club
01.1991 - 01.1997
- Greeted members at front desk, ensuring a positive first impression.
- Assisted customers with inquiries and services to enhance their experience.
- Processed financial transactions and managed membership accounts for accuracy.
- Membership sales
Education
Personal Training certification - undefined
Portland Community College
High School - undefined
Centennial High School
Skills
- Insurance verification
- Claims processing
- Medical coding
- Patient scheduling
- Pre-authorization management
- Data entry
- Problem solving
- Client management
Timeline
Senior Referral Intake Scheduler/Insurance
Providence Cardiac Rehab
11.2024 - Current
Treatment Coordinator
Sunny Side Orthodontics
06.2022 - 08.2024
Treatment Coordinator
Senestraro Family Orthodontics
04.2017 - 06.2022
Treatment Coordinator
Dr. Rebecca Kuperstein
10.2016 - 04.2017
Treatment Coordinator/Marketing
Magic Smiles
01.2012 - 01.2017
Scheduling Coordinator
General Dentist
01.2011 - 09.2012
Scheduling Coordinator/Treatment Coordinator
Dr. Gary Chapman
09.2010 - 01.2012
Personal Trainer/Sales Position
Bally Total Fitness
06.2004 - 06.2009
Sales
Fred Meyer
01.2001 - 01.2004
Teller at the Hawthorne Branch
Safeway Credit Union
01.1998 - 01.1999
Medical Record Clerk
Kaiser Permanente
01.1994 - 01.1997
Dental Office Receptionist
Kaiser Permanente
01.1994 - 01.1997
Receptionist
Cascade Athletic Club
01.1991 - 01.1997
Personal Training certification - undefined
Portland Community College
High School - undefined
Centennial High School