Nichole Misner
Clearfield,UT
Summary
Highly motivated and dedicated individual with great written and oral communication with creative problem solving skills. Dependable Patient Relation Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare back staff. Skilled at analyzing charts and error messages to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
27
27
years of professional experience
Work History
Patient Relations Specialist
University of Utah Redwood Clinic
09.2020 - Current
- Greet and direct patients, check in patients, verify insurance and patient information, troubleshoot issues, collect payments, reconcile cash drawer.
Certified Nurse Assistant
Hospice For Utah
05.2018 - 04.2020
- Provide mental and emotional health care services to terminally ill patients and their families, assist with activities of daily living, report patient condition to nurse.
Certified Nurse Assistant
Fairfield Village of Layton Assisted Living
11.2017 - 05.2018
- Deliver high standard of services to residents, promote health and happiness, provide positive and enthusiastic atmosphere.
Patient Care Technician
Northern Utah Rehabilitation Hospital
08.2016 - 11.2017
- Assist patients with personal care, monitor vital signs, update health charts, maintain communication between families and healthcare professionals.
Certified Nurse Assistant
Hospice For Utah
03.2013 - 08.2016
- Provide mental and emotional health care services to terminally ill patients and their families, assist with activities of daily living, report patient condition to nurse.
Certified Nurse Assistant
Kindred Health Care
03.2009 - 03.2013
- Help residents improve activities of daily living, maintain confidentiality of resident health care information.
Assistant Manager
LA Weight Loss
02.2007 - 10.2008
- Provide customer service, meet with clients to discuss weight loss goals, keep reports and records.
Sales Representative
Firstline Security
05.2006 - 08.2006
- Demonstrate and sell security systems, keep records of areas visited, schedule call backs.
Sales Specialist
Internet Development Inc.
07.2005 - 04.2006
- Contact clients, discuss personal finance goals, meet sales quota.
Recruiting Manager
Dial America Marketing
08.2004 - 07.2005
- Assist Branch Manager in meeting recruiting needs, create and place job advertisements, track and analyze recruiting stats.
Customer Service Trainer
Teleperformance USA
07.2002 - 08.2004
- Design and implement training programs for customer service and sales representatives.
Payroll Analyst
Communications and Commerce
04.1999 - 04.2002
- Manage payroll for projects, develop payroll protocol, resolve discrepancies, create graphs to explain pay period vs hours worked.
Hostess
J.W.'s Steak House
04.1998 - 04.1999
- Greet customers, provide wait estimates, maintain front-of-house environment, take drink orders.
Assistant Manager
Blockbuster
04.1998 - 04.1999
- Provide customer service, handle customer questions and complaints, handle money and credit card transactions, follow cash and inventory procedures.
Sales Associate
The Paris
07.1997 - 03.1998
- Provide customer service, meet sales and loyalty goals, demonstrate product knowledge.
Education
Medical Specialties Associate Degree - Medical Assisting
Stevens-Henager College
Ogden, UT06.2010
High School Diploma -
American Falls High School
American Falls, ID06.1997
Skills
- Microsoft Office
- Excellent oral and written communication
- Natural leader; works well with others
- Very organized
- Patient confidentiality
- Professionalism and Ethics
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Patient Education
- Registration and Admissions
- Relationship Building
- Patient Registration
Timeline
Patient Relations Specialist
University of Utah Redwood Clinic
09.2020 - Current
Certified Nurse Assistant
Hospice For Utah
05.2018 - 04.2020
Certified Nurse Assistant
Fairfield Village of Layton Assisted Living
11.2017 - 05.2018
Patient Care Technician
Northern Utah Rehabilitation Hospital
08.2016 - 11.2017
Certified Nurse Assistant
Hospice For Utah
03.2013 - 08.2016
Certified Nurse Assistant
Kindred Health Care
03.2009 - 03.2013
Assistant Manager
LA Weight Loss
02.2007 - 10.2008
Sales Representative
Firstline Security
05.2006 - 08.2006
Sales Specialist
Internet Development Inc.
07.2005 - 04.2006
Recruiting Manager
Dial America Marketing
08.2004 - 07.2005
Customer Service Trainer
Teleperformance USA
07.2002 - 08.2004
Payroll Analyst
Communications and Commerce
04.1999 - 04.2002
Hostess
J.W.'s Steak House
04.1998 - 04.1999
Assistant Manager
Blockbuster
04.1998 - 04.1999
Sales Associate
The Paris
07.1997 - 03.1998
Medical Specialties Associate Degree - Medical Assisting
Stevens-Henager College
High School Diploma -
American Falls High School
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