Nichole Pentz
Dumfries,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Inventory Control Specialist II
Olympus Auto Parts
Alexandria, VA
02.2018 - Current
- Organized and maintained detailed documentation related to all inventory processes.
- Answered phone calls, responded to emails, routed deliveries and coordinated courier services.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Collaborated with other departments such as sales and warehouse to ensure proper inventory control measures are taken.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Coordinated with suppliers and vendors to ensure timely delivery of goods.
- Developed strong working relationships with team members to foster a positive working environment.
- Assisted with additional office duties as needed.
Front Office Manager
Shirlington Service Center
Arlington, VA
06.2013 - 02.2018
- Monitored inventory levels and placed orders when needed.
- Answered phone calls, filed paperwork, and audited invoices for accuracy.
- Managed front desk operations including greeting customers, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed daily closing procedures and housekeeping items as keyholder.
- Processed work orders, forms, applications, and requests accurately and efficiently.
Fast Food Team Leader
Chic-Fil-A
Springfield, VA
07.2012 - 06.2013
- Assessed employee skillsets and provided additional training where necessary.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Greeted customers and provided friendly customer service.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Provided support to fellow team members when needed during busy periods.
- Maintained a clean and organized work environment throughout each shift.
- Assisted in the training of new team members to ensure proper food safety and customer service.
Education
Some College (No Degree) - Medical Assisting
Everest College
Woodbridge, VASkills
- Operational Efficiency
- Customer Relations
- Workload Management
- Customer Service
- Data Entry
References
References available upon request.
Timeline
Inventory Control Specialist II
Olympus Auto Parts
02.2018 - Current
Front Office Manager
Shirlington Service Center
06.2013 - 02.2018
Fast Food Team Leader
Chic-Fil-A
07.2012 - 06.2013
Some College (No Degree) - Medical Assisting
Everest College
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