Nichole Pullen
LeRoy Mi,MI
Summary
Adept at maintaining confidentiality and managing sensitive information, I excelled in office administration and customer service at Well Hung Dry Wall. Leveraging strong organizational skills and a commitment to clear communication, I enhanced client satisfaction and operational efficiency, embodying HIPAA compliance and fostering positive environments in both secretarial and caregiving roles.
I am a very up beat person. I have been in a recesse aid position with kids and preschool settings as well. I also have done custodial work as well as many other abilities.
Overview
5
5
years of professional experience
Work History
Secretary
Well Hung Dry Wall
09.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Assisted Living Caregiver
Maple Ridge
05.2021 - 02.2022
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Continuously educated self on best practices in assisted living caregiving to provide exceptional service in all aspects of the role.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
- Continuously monitored residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
- Contributed to a welcoming atmosphere by engaging in friendly conversations with residents while respecting privacy boundaries.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Maintained clear communication with family members regarding the well-being and progress of their loved ones.
Education
Graduate -
Farwell High School
Farwell, MI05.2007
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- File Management
- Calendar Management
- Confidentiality understanding
- Multi-Line Phone Systems
- HIPAA guideline compliance
- Clear Communication
- Custodial
- Recess experience
- Cafeteria experience
Timeline
Assisted Living Caregiver
Maple Ridge
05.2021 - 02.2022
Secretary
Well Hung Dry Wall
09.2019 - Current
Graduate -
Farwell High School
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