Overview
Work History
Education
Skills
Certification
Qualifications And Achievements
Timeline
Hi, I’m

Nichole Reid

Duquesne,PA
Nichole Reid

Overview

28
years of professional experience
1
Certification

Work History

UPMC McKeesport

Nursing Assistant
06.2023 - 02.2025

Job overview

  • Facilitated effective management of hygiene needs for patients.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Senior Care Plaza

Med Technician
08.2017 - 04.2023

Job overview

  • Secured patient data adherence according to HIPAA standards.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

Giant Eagle

Prepared Foods Clerk
08.2010 - 06.2017

Job overview

  • Provided high levels of customer service and processed sales transactions
  • Maintained and organized safe work area and appropriate levels of inventory
  • Performed cleaning duties such as sweeping, mopping and washing dishes to keep equipment and facilities sanitary
  • Created various dishes by using established recipes.

The Peer Group

Medical Communications Specialist
08.2008 - 12.2008

Job overview

  • Educated medical professionals on advancements in pharmaceutical products.
  • Reached out to doctors about scheduled MAPS, TeleMaps, and WEBMaps sessions.

Big Lots

Customer Service
04.2008 - 08.2008

Job overview

  • Managed register to ensure accurate transaction processing.
  • Addressed customer needs efficiently.
  • Handled payments through various methods including cash, check, credit card processing, voucher management and automatic debit systems.
  • Handled transactions such as issuing receipts, refunds, credits or change.
  • Provided information to customers.

Target

Guest Team Member
11.2007 - 01.2008

Job overview

  • Offered friendly greetings to shoppers while aiding in their purchases.
  • Executed accurate cash management tasks on register and tele-check devices.
  • Delivered assistance concerning merchandise information.
  • Facilitated the location and procurement of merchandise tailored to customer preferences.

Creative Host Services

Hostess and Server
08.2006 - 04.2007

Job overview

  • Ensured customer contentment through dialogue regarding their dining experience.
  • Managed table assignments to suit patron preferences and balance server workloads.
  • Engaged guests with a courteous and professional demeanor.
  • Executed key functions critical to restaurant operations.

Home Depot

Customer Service
03.2006 - 08.2006

Job overview

  • Calculated sales prices and total purchase amounts.
  • Guided customers in selecting merchandise tailored to their needs.
  • Executed operations on the cash register with accuracy.
  • Responded promptly to customer questions, ensuring satisfaction.

Walmart

Customer Service
09.2003 - 11.2004

Job overview

  • Recommended suitable merchandise based on customer needs and preferences.
  • Balanced cash drawers efficiently and ensured precise processing of vouchers and coupons.
  • Managed shelf organization and inventory while assisting customers with questions.

CVS Pharmacy

Shift Supervisor/Customer Service
04.1999 - 06.2003

Job overview

  • Supervised staff involved in various operational activities.
  • Executed activities such as arranging merchandise and maintaining store displays.
  • Performed cash handling and maintained accurate register records.
  • Sustained a clean, safe work environment by regulating inventory levels.

Ames (Hills)

Customer Service
10.1996 - 04.1999

Job overview

  • Provided high levels of customer service and processed sales transactions
  • Maintained and organized safe work area and appropriate levels of inventory
  • Performed cleaning duties such as sweeping, mopping and washing dishes to keep equipment and facilities sanitary
  • Created various dishes by using established recipes.

Education

Pittsburgh Jobs Corp
Pittsburgh, PA

Vocational/Technical Certificate from Hotel/Motel Association

University Overview

Everest University
Pittsburgh, PA

Associate degree from Accounting
04.2007

University Overview

Duff's Business Institute
Pittsburgh, PA

Associate degree from Business Management
05.2003

University Overview

Duquesne High School
Duquesne, PA

High School Diploma
06.1994

University Overview

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Recording vital signs
  • Patient-focused care
  • Vital signs monitoring
  • Patient relationship building
  • Mobility assistance
  • Vital sign monitoring
  • Catheter care
  • Electronic charting
  • Patient relations
  • Companionship and emotional support
  • Light housekeeping
  • Healthcare ethics
  • Computer literate
  • HIPAA
  • Supply restocking
  • Behavior redirection
  • Specimen collection
  • Records management
  • Database administration
  • Continuing education
  • Case management
  • Quality assurance controls
  • Quality assurance
  • Medical records management
  • Collecting specimens
  • Patient care and safety
  • Patient mobility support
  • Linen management
  • Personal hygiene support
  • Call light response
  • Time management
  • Vital signs
  • Patient care quality
  • Attention to detail
  • Collecting vital signs
  • Empathy and compassionate care

Certification

American Hotel & Motel Association Certification, The Educational Institute, Pennsylvania, Certified through The Educational Institute of the American Hotel and Motel Association in Front Office Procedures.

Qualifications And Achievements

Qualifications And Achievements
  • Customer and Personal Service: Knowledge of principles for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

Timeline

Nursing Assistant
UPMC McKeesport
06.2023 - 02.2025
Med Technician
Senior Care Plaza
08.2017 - 04.2023
Prepared Foods Clerk
Giant Eagle
08.2010 - 06.2017
Medical Communications Specialist
The Peer Group
08.2008 - 12.2008
Customer Service
Big Lots
04.2008 - 08.2008
Guest Team Member
Target
11.2007 - 01.2008
Hostess and Server
Creative Host Services
08.2006 - 04.2007
Customer Service
Home Depot
03.2006 - 08.2006
Customer Service
Walmart
09.2003 - 11.2004
Shift Supervisor/Customer Service
CVS Pharmacy
04.1999 - 06.2003
Customer Service
Ames (Hills)
10.1996 - 04.1999
Pittsburgh Jobs Corp
Vocational/Technical Certificate from Hotel/Motel Association
Everest University
Associate degree from Accounting
Duff's Business Institute
Associate degree from Business Management
Duquesne High School
High School Diploma

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Nichole Reid