Silvia Cristina Hernandez Carrera
Duquesne,PA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Cashier
Lowes Home Improvment
Homestead, PA
08.2023 - Current
- Greeted customers and provided excellent customer service.
- Processed cash, check, and credit card payments accurately and efficiently.
- Provided assistance to customers in locating products throughout the store.
- Addressed customer inquiries regarding store policies and services.
- Resolved customer complaints in a professional manner.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Responded promptly to customer requests for refunds or exchanges according to established guidelines.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Encapsulation Machine Operator
Nestle Health Science
Pittsburgh, PA
08.2022 - 06.2023
- Adjusted encapsulation machine settings to ensure product specifications were met.
- Maintained and cleaned encapsulation machines on a regular basis.
- Monitored encapsulation machine performance to detect malfunctions or errors.
- Inspected encapsulated products for quality assurance purposes.
- Operated manual and automated encapsulation machines in accordance with safety guidelines.
- Loaded ingredients into hoppers of the encapsulation machine according to specified recipes and formulas.
- Reported any issues or problems related to the operation of the machine promptly to supervisors or maintenance personnel.
- Followed established safety procedures when operating machinery or other equipment within the facility.
- Monitored and observed production line to watch for pile-ups and jams.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to warehouse.
- Attached labels to packaged items or stenciled information on containers.
- Regulated machine flow specifications, speed, or temperature.
- Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
Quality Inspector
Nestle Health Science
Pittsburgh, PA
08.2021 - 06.2023
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
- Reported any nonconforming parts to Quality Manager or Production Supervisor.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
- Inspected packaging for completeness, correctness and damage prior to shipping out orders.
Batch Mixer
Nestle Health Science
Pittsburgh, PA
08.2021 - 06.2023
- Measured and weighed raw materials prior to mixing.
- Operated blenders, mixers, grinders, mills, pumps, and other equipment in the batching area.
- Inspected equipment regularly to detect malfunctions or need for repairs and adjustments.
- Ensured that all safety protocols were followed while operating machinery.
- Cleaned work areas and equipment after each shift to maintain a safe working environment.
- Followed standard operating procedures for batching processes accurately.
- Calibrated scales used in weighing ingredients before adding them to batches.
- Communicated effectively with supervisors regarding any issues that arose during the mixing process.
- Cleaned, sanitized and maintained mixing equipment.
- Organized and maintained sanitary standards.
- Inspected raw materials and equipment, reporting urgent issues or problems to supervisors.
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Contributed to positive work environment for all staff members through active listening and effective communication.
Education
Associate of Science - Spanish Teacher Education
Instituto Tecnico Vocacional Americano
Guatemala City, Guatemala Central America01-1986
Some College (No Degree) - Family And Community Services
Community College of Allegheny County
Pittsburgh, PASkills
- Strong Work Ethic
- Ability to Manage Stress
- Building rapport
- Efficient Learner
- Positive and professional
- Conflict Resolution Skills
- Customer Support
Languages
Spanish
Native/ Bilingual
Affiliations
- I am an effective active listener
- I have a positive mindset
- I like to build and keep strong relationships with my family and peers
Timeline
Customer Service Desk Cashier
Lowes Home Improvment
08.2023 - Current
Encapsulation Machine Operator
Nestle Health Science
08.2022 - 06.2023
Quality Inspector
Nestle Health Science
08.2021 - 06.2023
Batch Mixer
Nestle Health Science
08.2021 - 06.2023
Associate of Science - Spanish Teacher Education
Instituto Tecnico Vocacional Americano
Some College (No Degree) - Family And Community Services
Community College of Allegheny County
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