Connie Gunter
Zephyr,TX
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
10
10
years of professional experience
Work History
Customer Service Desk Cashier
Walmart
Brownwood, Texas
11.2020 - Current
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to all safety standards when handling money or operating equipment.
- Responded promptly to customer requests for refunds or exchanges according to established guidelines.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Restocked supplies such as paper rolls, bags, receipt books.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Identified opportunities for improvement in customer service processes.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed cash, check and credit card payments accurately and efficiently.
- Maintained work area and kept cash drawer organized.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Substitute Teacher
Zephyr ISD
Zephyr, TX
01.2021 - 08.2024
- Implemented school policies and procedures in the classroom.
- Provided classroom instruction outlined in teacher's lesson plans.
- Facilitated discussions to encourage critical thinking and student engagement.
- Maintained accurate records of student attendance and performance.
- Provided classroom instruction following regular teacher's lesson plans.
- Operated computers or audio-visual aids to supplement class presentations.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Managed classroom environments to ensure a safe and productive learning experience.
- Administered tests and assessments according to school guidelines.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Utilized positive reinforcement to motivate students.
Owner Data Entry for Drivers
K&C Unlimited
Wheatland
03.2015 - 12.2020
- Maintained relationships with existing clients by providing superior customer service.
- Formed and sustained strategic relationships with clients.
- Developed strategic plans to increase profitability and efficiency.
- Led startup and creation of operational procedures and workflow planning.
- Followed data program techniques and procedures to maintain data entry requirements.
- Maintained database by entering new and updated customer and account information.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Reviewed and updated account information in company computer system.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Created spreadsheets to track data entries.
Substitute Teacher, Playground Aide
Platte County School District
Wheatland
08.2017 - 10.2020
- Implemented classroom rules to maintain order and discipline.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Monitored student progress throughout the day.
- Operated computers or audio-visual aids to supplement class presentations.
- Encouraged positive behavior among students through effective communication techniques.
- Took attendance and maintained attendance records during period as substitute.
- Participated in staff meetings and professional development workshops.
- Integrated real-world examples to make learning relevant and engaging.
- Assessed student understanding through informal and formal methods.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Helped head teacher by restocking missing or low supplies in classroom.
- Fostered a positive learning environment that promoted mutual respect.
Front Desk Manager
Wheatland Inn
Wheatland, Wyoming
09.2018 - 09.2020
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Greeted guests upon arrival and checked them in to their rooms.
- Delegated work to staff, setting priorities and goals.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Balanced hotel accounts at end of each shift.
- Oversaw cash and credit card payment transactions at the front desk.
Education
Substitute Teacher Certificate - Substitute Teacher
Eastern Wyoming College
Wheatland, Wyoming05-2018
CDL License - Commercial Driving
Continental Truck Driver Training & Education Scho
Dallas, TX08-2011
Some College (No Degree) - Christian Studies and Business
Howard Payne University
Brownwood, TexasSome College (No Degree) - Business Administration
Southern Maine Community College
South Portland, MESkills
- Stress tolerance
- Resilience and persistence
- Social perceptiveness
- Goal-oriented mindset
- Accountability and responsibility
- Customer-focused mindset
- Cash handling expertise
- Strong work ethic
- Reliability and punctuality
- Fast learner
- Complaint handling
- Patience and composure
- Check processing
- Product recommendations
- Cash register operation
- Adaptability and flexibility
- Telephone management
- Time management
- Positive and professional
- Refund handling
- Data entry proficiency
- Customer inquiries
- Plan-o-gram implementation
- Customer satisfaction
- Merchandise restocking
- Customer complaint resolution
- POS system operation
- Inventory management
- Attention to detail
- Basic math
- Product knowledge
- Multitasking and organization
- Customer focus
- Payment processing
- Account management
Timeline
Substitute Teacher
Zephyr ISD
01.2021 - 08.2024
Customer Service Desk Cashier
Walmart
11.2020 - Current
Front Desk Manager
Wheatland Inn
09.2018 - 09.2020
Substitute Teacher, Playground Aide
Platte County School District
08.2017 - 10.2020
Owner Data Entry for Drivers
K&C Unlimited
03.2015 - 12.2020
Substitute Teacher Certificate - Substitute Teacher
Eastern Wyoming College
CDL License - Commercial Driving
Continental Truck Driver Training & Education Scho
Some College (No Degree) - Christian Studies and Business
Howard Payne University
Some College (No Degree) - Business Administration
Southern Maine Community College