KIMBERLY KOTARA
Walmart
San Antonio,USA
12
years of professional experience
Customer service professional prepared for cashier and service desk roles.
Assists with customer interactions, resolves concerns quickly, and supports team goals through cash handling, service, and problem-solving in changing work settings.
Work History
Customer Service Desk Cashier
2 Years 1 Month- Processed thousands of weekly cash, credit, and check financial transactions utilizing POS infrastructure, achieving a 100% audit accuracy rate.
- Resolved complex, escalated disputes at front desk, enhancing customer relations and ensuring timely processing of refunds/exchanges.
- Maintained clean, compliant checkout zone, improving organization and contributing to higher customer satisfaction metrics.
Inventory Photographer
5 Years- Streamlined dealership operations by overseeing digital customer data entry and coordinating sales appointments and administrative inquiries.
- Maintained zero percent customer complaint record over 5 years by implementing proactive service standards.
- Managed front-office reception duties, greeting customers and efficiently handling high-volume emails and phone inquiries.
Photographer
11 Months- Captured professional portraits for school yearbooks, graduations, and sporting events using DSLR cameras.
- Captured school portraits and candid sessions for clients.
- Photographed school portraits for students, ensuring high-quality images.
- Set up studio lights, backdrops, and camera equipment before photo appointments.
- Reduced customer complaints by 20% and increased repeat business through personalized, energetic customer service.
Administrative Assistant
3 Months- Standardized office workflows by overseeing customer service operations, high-volume data entry, and appointment setting to enhance operational efficiency.
- Managed core financial processes, handling timesheets, inventory accounts receivable, work order printing, weekly billing, and invoice processing to ensure accurate financial reporting.
- Safely managed sensitive employee records and payroll data, adhering to data privacy standards to protect employee information.
Sales Associate
3 Years 2 Months- Assisted customers with product selection, pricing questions, and store policies.
- Managed incoming calls on multi-line phone system, created promotional displays to enhance customer engagement, and ensured product price compliance.
- Processed sales transactions at checkout registers, ensuring accuracy and efficiency in customer purchases.
- Restocked shelves with merchandise to maintain inventory levels. with bedding, kitchenware, bath, and home décor merchandise.
Education
High School Diploma
Skills
Customer-focused mindset
Upselling strategies
Strong work ethic
Fast learner
Cash handling expertise
Professional appearance
Accountability and responsibility
Customer service
Attention to detail
Time management
Customer satisfaction
Phone etiquette
Data entry proficiency
Merchandise restocking
Refund handling
Organization skills
Telephone skills
Data entry
Scheduling appointments
Personal Information
Timeline
Customer Service Desk Cashier
Walmart
06.2024 - 07.2026Read More
Inventory Photographer
World Car Hyundai North
06.2019 - 06.2024Read More
Photographer
Lifetouch Photography
07.2018 - 06.2019Read More
Administrative Assistant
Bartlett Tree Experts
01.2018 - 04.2018Read More
Sales Associate
Bed Bath and Beyond
09.2014 - 11.2017Read More
James Madison High School
High School Diploma
Read More