Diane Young
Hyattsville,MD
Summary
Proven to enhance customer satisfaction and loyalty at St John, adept in handling customer concerns with patience and employing upselling strategies effectively. Demonstrated ability to exceed service goals through a strong work ethic and fast learning capabilities, ensuring integrity and efficiency in customer interactions.
Overview
13
13
years of professional experience
Work History
Customer Service Desk Cashier
St John
04.2009 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Ensured seamless handoff from cashier to customer service representatives when necessary, leading to increased customer satisfaction and loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mail Carrier
Capitol Hill Nursing Home
10.2005 - 07.2007
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
High School Diploma -
Theodore Roosevelt Senior High School
4301 13th Street NW, 200112003
Skills
- Customer-focused mindset
- Upselling strategies
- Strong Work Ethic
- Fast Learner
- Patience and composure
- Customer Service
- Guest Services
- Honest and Dependable
Timeline
Customer Service Desk Cashier
St John
04.2009 - 06.2018
Mail Carrier
Capitol Hill Nursing Home
10.2005 - 07.2007
High School Diploma -
Theodore Roosevelt Senior High School
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