Nichole Rodriguez
Austin
Summary
To obtain a position where I can use my potential and experience to grow in a paralegal position in an office environment, performing a variety of tasks, and to utilize strong computer software, office organization, and skills in an entry-level role. I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Sales and reservations Mentor
Uhaul Moving and Storage
Remote
11.2022 - Current
- Customer service working from home
- Take incoming calls and help customers with making reservations for truck, trailer, storage, or ubox.
- Help customers with their previous reservations by changing date, times, etc..
- Taking customers’ storage payments and answering questions they may have about their unit.
- Making sure customers are being transferred to correct department for their specific needs.
- Helping new agents learn how to follow Uhaul procedures and being a productive agent.
- Taking in 300 to 500 calls daily with a positive attitude and great customer service skills.
Operations Supervisor
Sterling Import Motors
Dallas, Tx
04.2015 - 01.2016
- Received Certificate of training for Dealer Education Seminar 9/16/15
- Process title work, collections, issuing plates and tags
- Run daily report on account balances and calculating amount differences between Frazer system and Texcap
- Issue repossession orders, send out 20-day strict foreclosure letter to client
- Handle and process insurance claims, bankruptcies, and vehicles that have been impounded
- File new contracts and make sure client files are complete, underwriting
- Call insurance companies and verify client has current insurance that meet SIM’s loan requirements
- Receive payments and process into general ledger and Frazer system
- Handle any client issues (payments, car mechanical issues, repos or voluntary return of collateral)
- Assist SIM Dealership with all needs, run vehicles as needed through auctions
- Assist owner, general manager, and sales manager when needed
- Process vehicles write offs, and repossession in client accounts
- Balance general ledger weekly, 10 key, data entry, and accurately handle cash
- Open and close accounts in Frazer system and with Texcap
- Work with excel, outlook, word, Frazer and Texcap autopal
- Started out as an office assistant and moved up
Court specialist
AA Best Bail Bonds
Dallas, Tx
10.2013 - 04.2015
- Received notary license valid till 10/1/2018
- Greet and assist customers
- Issue checks to bond forfeiture department with county
- 10 key, data entry, skip tracing
- Quoting bonds, processing new bonds and collections, assist investigator in arrest
- Update system with new client information, accurately handling cash
- Research client’s backgrounds using county web sites
- Acting as liaison with judges and court coordinators to rest court dates
- Work with county judges to set aside cost and judgment fees
- Write and file court paperwork such as 17:16 (affidavit of surety for discharge of liability) and 17:19 (affidavit to surrender principal)
- Opening and closing bonds, general office duties, answering multiple phone lines
- Working with excel, outlook, word and google documents
Sales Associate
Niva Dallas Gift Shop
Dallas, Tx
12.2012 - 09.2013
- Greeting and assisting customers
- Accurately handling cash and balancing drawers daily
- Visual merchandising, opening and closing
- Receiving and stocking merchandise
- Input receiving into Counterpoint system
- Working with POS (point of sale system), handling inventory, preparing and submitting invoices for vendors
- Issuing checks to vendors, bank deposits, 10 key, and data entry
Cashier
Healthcare Parking Systems
Dallas, Tx
08.2004 - 08.2009
- Greeting customers and customer service
- Handling cash accurately, do open and closing paperwork, and make sure drawer is balanced at the end of shift
Processor 1
Trans America Real Estate Tax Service
Dallas, Tx
08.2000 - 01.2001
- Obtain delinquent tax amounts, data entry and update delinquent tax amounts into mainframe
- Work with mainframe, excel, word and outlook
Floral Designer
Mockingbird Florist
Dallas, Tx
12.1999 - 02.2000
- Designing floral arrangements, general office duties
- Customer service and cashiering
Education
High School Diploma -
Penn Foster High School
01-2024
Administrative Assistant -
Penn Foster College
02-2025
Skills
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Organization
- Self-awareness
- Skill development
- Scheduling
- Empathetic approach
- Customer support
- Records management
Timeline
Sales and reservations Mentor
Uhaul Moving and Storage
11.2022 - Current
Operations Supervisor
Sterling Import Motors
04.2015 - 01.2016
Court specialist
AA Best Bail Bonds
10.2013 - 04.2015
Sales Associate
Niva Dallas Gift Shop
12.2012 - 09.2013
Cashier
Healthcare Parking Systems
08.2004 - 08.2009
Processor 1
Trans America Real Estate Tax Service
08.2000 - 01.2001
Floral Designer
Mockingbird Florist
12.1999 - 02.2000
High School Diploma -
Penn Foster High School
Administrative Assistant -
Penn Foster College