Nichole Sayre
Cashier, customer service, Food service , inventory specialist , Package handler ,delivery driver DOT medical card , retail specialist, audits, planogram integrity. Gas station operarations
Hesperia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
Pilot Flying J Travel Center
Lubbock, TX
02.2012 - Current
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
Assistant General Manager
Flying J Travel Center
Lubbock, TX
02.2012 - Current
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Helped team develop specialized projects, events and promotions.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
Education
GED -
Hesperia High School
Hesperia, CA05.2005
Skills
- Training and Development
- Purchasing
- Schedule Coordination
- Customer Engagement
- Staff Scheduling
- Food Safety
- Inventory Management
- Talent Development
- Recruitment
- Stable Work History
- Adaptable
- Hiring and Training
- Food Service Background
- Customer-Oriented
- Restaurant Operations Management
Timeline
Restaurant General Manager
Pilot Flying J Travel Center
02.2012 - Current
Assistant General Manager
Flying J Travel Center
02.2012 - Current
GED -
Hesperia High School