Nichole Seabrook
Killeen,TX
Summary
Dedicated and result driven professional retired veteran with a strong background in customer service, cross functional collaboration, and dispute resolution. Recognized for effectively resolving complex customer issues, building positive relationships, and culture of continuous improvement. Committed to delivering exceptional service, enhancing operational efficiency, and contribution to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist
US Army
08.2022 - 08.2026
- Streamlined customer support processes, enhancing response times and service quality.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement within the organization.
- Accomplished multiple tasks within established timeframes.
- Streamlined communication between departments, improving collaboration and information flow.
- Led IT infrastructure projects, enhancing operational efficiency across multiple departments.
- Developed and implemented IT policies, ensuring compliance with industry standards and best practices.
Test and Evaluation Specialist
US Army
05.2022 - 08.2022
- Conducted comprehensive data analysis to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to design and implement performance metrics for various initiatives.
- Streamlined reporting procedures, resulting in timely dissemination of critical findings to stakeholders.
- Coordinated data collection efforts, ensuring alignment with organizational goals and standards of quality.
IT Support Specialist
US Army
01.2020 - 05.2022
- Provided technical support for hardware and software issues, ensuring quick resolution for end-users.
- Conducted system diagnostics and troubleshooting to maintain optimal performance of IT infrastructure.
- Streamlined help desk operations by developing standardized procedures for ticket management.
- Installed and configured operating systems and applications.
Telecommunications Technician
US Army
04.2019 - 01.2020
- Installed and maintained telecommunication systems, ensuring optimal performance and reliability.
- Conducted troubleshooting on communication equipment to resolve technical issues swiftly.
- Collaborated with team members to execute installation projects within established timelines.
- Trained junior technicians on system operations and maintenance procedures, enhancing team efficiency.
Recruiter Specialist
US Army
01.2016 - 04.2019
- Developed targeted recruitment strategies to attract diverse talent for specialized military roles.
- Conducted comprehensive candidate assessments to ensure alignment with Army values and mission objectives.
- Streamlined the onboarding process, enhancing new recruit integration into military units and culture.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
Education
Bachelor of Science - Cybersecurity Information Systems
Columbia Southern University
Orange Beach, AL05-2025
Signal Support System Specialist - Information And Communication Technology
US Army Advanced Individual Training
Augusta01-2006
Skills
- Problem-solving skills
- Multitasking
- Computer skills
- Effective communication
- Workflow management
- Verbal and written communication
- Phone etiquette
- Microsoft office
- Call center experience
- Service level agreements
- Customer service
Certification
- CompTIA Security +
- CompTIA Network +
- CompTIA Cloud +
- CompTIA Security X
Timeline
Senior Operations Specialist
US Army
08.2022 - 08.2026
Test and Evaluation Specialist
US Army
05.2022 - 08.2022
IT Support Specialist
US Army
01.2020 - 05.2022
Telecommunications Technician
US Army
04.2019 - 01.2020
Recruiter Specialist
US Army
01.2016 - 04.2019
Bachelor of Science - Cybersecurity Information Systems
Columbia Southern University
Signal Support System Specialist - Information And Communication Technology
US Army Advanced Individual Training