Nichole Severson
Green Bay,WI
Summary
Proactive healthcare professional with a strong foundation in HIPAA compliance and medical records management. Known for meticulous attention to detail and effective problem-solving skills, enhancing operational efficiency and patient data security. Ready to contribute to compliance initiatives and risk management strategies.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
HIPAA Compliance Officer
St. Gianna Clinic
De Pere, WI
07.2024 - 08.2026
- Conducted regular audits to assess adherence to HIPAA regulations and policies.
- Reviewed and updated privacy policies to ensure alignment with regulatory standards.
- Collaborated with healthcare teams to identify and mitigate potential compliance risks.
- Developed and implemented HIPAA training programs for staff compliance awareness.
- Provided guidance on patient data handling procedures to enhance security measures.
- Educated employees on the importance of protecting patient privacy through regular workshops and written materials, promoting a culture of compliance throughout the company.
- Stayed current with changes in healthcare legislation and regulations affecting HIPAA compliance by attending industry conferences and seminars.
Medical Records Specialist
St. Gianna Clinic
De Pere, WI
08.2023 - 08.2026
- Reviewed and verified patient information for accuracy and compliance with healthcare regulations.
- Managed electronic health records systems to ensure data integrity and accessibility.
- Implemented procedures to streamline medical record retrieval processes, enhancing operational efficiency.
- Trained new staff on best practices in medical record management and documentation standards.
- Tracked and monitored requests for medical records release.
- Identified new methods to optimize medical records management.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Printed and photocopied documents to provide patients with copies of medical records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Patient Service Representative
St. Gianna Clinic
De Pere, WI
08.2023 - 08.2026
- Facilitated communication between patients and healthcare providers, enhancing service delivery efficiency.
- Addressed patient inquiries and resolved issues, improving patient satisfaction rates.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained up-to-date knowledge of insurance policies and billing procedures to ensure accuracy in claims processing.
- Implemented process improvements that streamlined front desk operations, reducing wait times for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Scheduling Coordinator
Homes for Independent Living
Appleton, WI
03.2023 - 08.2023
- Coordinated scheduling for staff and client appointments to maximize operational efficiency.
- Managed communication with clients and caregivers regarding service availability and scheduling changes.
- Utilized scheduling software to maintain accurate records of appointments and services rendered.
- Supported team by organizing documentation for client care plans and service requests.
- Assisted in resolving scheduling conflicts by reviewing client needs and available resources.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Medical Biller and Coder
Visonex
Green Bay, WI
07.2022 - 02.2023
- Managed coding projects, improving efficiency in claim submissions and payment processing.
- Oversaw billing processes, ensuring accuracy and compliance with healthcare regulations.
- Implemented best practices for documentation management, ensuring regulatory adherence and quality control.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
Associate of Health Information Technology - Health Information Technology
Northeast Wisconsin Technical College
Green Bay, WI12-2025
Skills
- HIPAA
- Compliance monitoring
- Compliance reporting
- Legal research
- Federal and state regulations
- Privacy policies
- Protected health information
- Investigation techniques
- Information governance
- Data privacy
- Document review
- Controls evaluations
- Risk management strategies
- Healthcare industry
- Payment processing
- Collaboration
- Critical thinking
- Analytical thinking
- Detail orientation
- Critical thinking
- Adaptability
- Decision-making
- Conflict resolution
- Training development
- Team collaboration
- Claims processing
- Team collaboration
- Patient safety training
- Compliance training
- Attention to detail
- CPR certified
- Interpersonal communication
- Self-motivation
Certification
- RHIT - Registered Health Information Technician
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Timeline
HIPAA Compliance Officer
St. Gianna Clinic
07.2024 - 08.2026
Medical Records Specialist
St. Gianna Clinic
08.2023 - 08.2026
Patient Service Representative
St. Gianna Clinic
08.2023 - 08.2026
Scheduling Coordinator
Homes for Independent Living
03.2023 - 08.2023
Medical Biller and Coder
Visonex
07.2022 - 02.2023
Associate of Health Information Technology - Health Information Technology
Northeast Wisconsin Technical College