Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Richard Payne

Randleman,NC

Summary

I am a SHRM-CP HR professional with seven years of HR experience looking for a challenging position that offers career growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HR Manager & HIPAA Compliance Officer

Eagle Physicians & Associates
Greensboro, NC
01.2024 - Current
  • Manages support staff Recruitment Coordinator and Courier
  • Manages new hire onboarding and screenings
  • Serves as the Benefit Administrator
  • Manages leave/ accommodation requests and ensures compliance with FMLA and ADA
  • Serve as point of contact for employees and manager regarding policy and benefit questions
  • Coach managers on effectively handling employee discipline and terminations
  • Conduct investigations and take appropriate corrective actions
  • Heavily involved in the implementation of new HR/Payroll software
  • Serves as an advocate in the community by building close working relationships with local medical assisting and LPN programs
  • Serve as CHRO's backup in her absence
  • Developes and implements policies to ensure the organization remains HIPAA compliant
  • Provides training to staff on HIPAA
  • Investigates and address HIPAA complaints
  • Completes an annual HIPAA Risk Assessment

HR Manager

Eagle Physicians & Associates
Greensboro, NC
09.2021 - 01.2024
  • Manages support staff Recruitment Coordinator and Courier
  • Manages new hire onboarding and screenings
  • Serves as the Benefit Administrator
  • Manages leave/ accommodation requests and ensures compliance with FMLA and ADA
  • Serve as point of contact for employees and manager regarding policy and benefit questions
  • Coach managers on effectively handling employee discipline and terminations
  • Conduct investigations and take appropriate corrective actions
  • Heavily involved in the implementation of new HR/Payroll software
  • Serves as an advocate in the community by building close working relationships with local medical assisting and LPN programs
  • Serve as CHRO's backup in her absence

HR Generalist

Eagle Physicians & Associates
Greensboro, NC
03.2017 - 09.2021
  • Support staff recruitment
  • Process pre-employment background checks and drug screens
  • Conduct phone screening interviews
  • Complete new hire paperwork including e-verify
  • Benefit administration including new hire enrollment, processing qualifying event changes, managing open enrollment
  • Participate in meetings with benefit broker to discuss plan performance and possible plan design changes
  • Conduct new hire orientation
  • FML administration
  • Serve as point of contact for employees and manager regarding policy and benefit questions
  • Assist with the production of Compensation statements
  • Process termination
  • Maintain employee record in the HR management system
  • Heavily involved with the implementation of new HR/Payroll software
  • Serve as CHRO's backup in her absence

EDI/ Insurance Specialist

Eagle Physicians & Associates
Greensboro, NC
09.2013 - 03.2017
  • Post payments from third party payers to professional fee claims
  • Follow up on professional fee claims to insure prompt payment from third party payers
  • Participate in meetings with third party payers to resolve obstacles preventing or delaying payment
  • Provide patients with friendly customer service while explaining account balances
  • Learned and took on the additional responsibilities of EDI in 2015 including: ensuring claims and ERA's flow smoothly thru the clearinghouse
  • Identifying any issue preventing claims from reaching the payer electronically and resolve the issues to allow claims to be filed in a timely manner
  • Maintain insurance master file in ECW
  • Print paper claims
  • Prepare Month end EDI reports for management

Follow-up Rep

SPI Healthcare
Greensboro, NC
10.2011 - 08.2013
  • Follow up on professional fee claims to insure prompt payment from third party payors
  • Collaborate with a multidisciplinary team to promptly resolve issues on accounts
  • Gather and provide necessary data to third party payors
  • Accurately document action taken on accounts
  • Assist with customer service calls
  • Participate on calls with client to resolve obstacles preventing or delaying payment
  • Order office supplies
  • Perform analysis of account receivables
  • Act as a preceptor for new hires
  • Assist in department training

Patient Account Rep

Cone Health
Greensboro, NC
05.2011 - 09.2011
  • Follow up on professional fee claims to insure prompt payment from third party payors
  • Collaborate with a multidisciplinary team to promptly resolve issues on accounts
  • Gather and provide necessary data to third party payors
  • Accurately document actions taken on accounts

Nurse Technician

Cone Health
Greensboro, NC
07.2007 - 05.2011
  • Provided compassionate direct care to meet patient needs
  • Collaborated with a multidisciplinary team to coordinate patient care
  • Directed all patient and visitors concerns to appropriate personal
  • Accurately documented pertinent information in patient medical records
  • Answered phones in an quick and polite manner
  • Directed calls to appropriate team member
  • Adhered to privacy laws
  • Maintained a clean and organized work environment

Education

Bachelor's degree - Integrated Professional Studies

University of North Carolina at Greensboro
Greensboro, NC
12.2024

Associates - Healthcare Management Technology

Randolph Community College
Asheboro, NC
01.2009

High School Diploma - Sciences

Randleman High School
Randleman, NC
01.2006

Skills

  • Benefits Administration
  • Employee Orientation
  • ATS
  • Time Management
  • Employee Relations
  • Onboarding
  • Recruiting
  • Conflict Management
  • Human Resources Management
  • Employment Law
  • Leadership Experience
  • HRIS
  • Medical Billing
  • FML
  • ICD-10

Certification

  • North Carolina Notary Public, 11/01/13, Present
  • SHRM Certified Professional

Affiliations

SHRM Member

Human Resources Association of Greensboro Member

Timeline

HR Manager & HIPAA Compliance Officer

Eagle Physicians & Associates
01.2024 - Current

HR Manager

Eagle Physicians & Associates
09.2021 - 01.2024

HR Generalist

Eagle Physicians & Associates
03.2017 - 09.2021

EDI/ Insurance Specialist

Eagle Physicians & Associates
09.2013 - 03.2017

Follow-up Rep

SPI Healthcare
10.2011 - 08.2013

Patient Account Rep

Cone Health
05.2011 - 09.2011

Nurse Technician

Cone Health
07.2007 - 05.2011

Associates - Healthcare Management Technology

Randolph Community College

High School Diploma - Sciences

Randleman High School

Bachelor's degree - Integrated Professional Studies

University of North Carolina at Greensboro
Richard Payne