Richard Payne
Randleman,NC
Summary
I am a SHRM-CP HR professional with seven years of HR experience looking for a challenging position that offers career growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Manager & HIPAA Compliance Officer
Eagle Physicians & Associates
Greensboro, NC
01.2024 - Current
- Manages support staff Recruitment Coordinator and Courier
- Manages new hire onboarding and screenings
- Serves as the Benefit Administrator
- Manages leave/ accommodation requests and ensures compliance with FMLA and ADA
- Serve as point of contact for employees and manager regarding policy and benefit questions
- Coach managers on effectively handling employee discipline and terminations
- Conduct investigations and take appropriate corrective actions
- Heavily involved in the implementation of new HR/Payroll software
- Serves as an advocate in the community by building close working relationships with local medical assisting and LPN programs
- Serve as CHRO's backup in her absence
- Developes and implements policies to ensure the organization remains HIPAA compliant
- Provides training to staff on HIPAA
- Investigates and address HIPAA complaints
- Completes an annual HIPAA Risk Assessment
HR Manager
Eagle Physicians & Associates
Greensboro, NC
09.2021 - 01.2024
- Manages support staff Recruitment Coordinator and Courier
- Manages new hire onboarding and screenings
- Serves as the Benefit Administrator
- Manages leave/ accommodation requests and ensures compliance with FMLA and ADA
- Serve as point of contact for employees and manager regarding policy and benefit questions
- Coach managers on effectively handling employee discipline and terminations
- Conduct investigations and take appropriate corrective actions
- Heavily involved in the implementation of new HR/Payroll software
- Serves as an advocate in the community by building close working relationships with local medical assisting and LPN programs
- Serve as CHRO's backup in her absence
HR Generalist
Eagle Physicians & Associates
Greensboro, NC
03.2017 - 09.2021
- Support staff recruitment
- Process pre-employment background checks and drug screens
- Conduct phone screening interviews
- Complete new hire paperwork including e-verify
- Benefit administration including new hire enrollment, processing qualifying event changes, managing open enrollment
- Participate in meetings with benefit broker to discuss plan performance and possible plan design changes
- Conduct new hire orientation
- FML administration
- Serve as point of contact for employees and manager regarding policy and benefit questions
- Assist with the production of Compensation statements
- Process termination
- Maintain employee record in the HR management system
- Heavily involved with the implementation of new HR/Payroll software
- Serve as CHRO's backup in her absence
EDI/ Insurance Specialist
Eagle Physicians & Associates
Greensboro, NC
09.2013 - 03.2017
- Post payments from third party payers to professional fee claims
- Follow up on professional fee claims to insure prompt payment from third party payers
- Participate in meetings with third party payers to resolve obstacles preventing or delaying payment
- Provide patients with friendly customer service while explaining account balances
- Learned and took on the additional responsibilities of EDI in 2015 including: ensuring claims and ERA's flow smoothly thru the clearinghouse
- Identifying any issue preventing claims from reaching the payer electronically and resolve the issues to allow claims to be filed in a timely manner
- Maintain insurance master file in ECW
- Print paper claims
- Prepare Month end EDI reports for management
Follow-up Rep
SPI Healthcare
Greensboro, NC
10.2011 - 08.2013
- Follow up on professional fee claims to insure prompt payment from third party payors
- Collaborate with a multidisciplinary team to promptly resolve issues on accounts
- Gather and provide necessary data to third party payors
- Accurately document action taken on accounts
- Assist with customer service calls
- Participate on calls with client to resolve obstacles preventing or delaying payment
- Order office supplies
- Perform analysis of account receivables
- Act as a preceptor for new hires
- Assist in department training
Patient Account Rep
Cone Health
Greensboro, NC
05.2011 - 09.2011
- Follow up on professional fee claims to insure prompt payment from third party payors
- Collaborate with a multidisciplinary team to promptly resolve issues on accounts
- Gather and provide necessary data to third party payors
- Accurately document actions taken on accounts
Nurse Technician
Cone Health
Greensboro, NC
07.2007 - 05.2011
- Provided compassionate direct care to meet patient needs
- Collaborated with a multidisciplinary team to coordinate patient care
- Directed all patient and visitors concerns to appropriate personal
- Accurately documented pertinent information in patient medical records
- Answered phones in an quick and polite manner
- Directed calls to appropriate team member
- Adhered to privacy laws
- Maintained a clean and organized work environment
Education
Bachelor's degree - Integrated Professional Studies
University of North Carolina at Greensboro
Greensboro, NC12.2024
Associates - Healthcare Management Technology
Randolph Community College
Asheboro, NC01.2009
High School Diploma - Sciences
Randleman High School
Randleman, NC01.2006
Skills
- Benefits Administration
- Employee Orientation
- ATS
- Time Management
- Employee Relations
- Onboarding
- Recruiting
- Conflict Management
- Human Resources Management
- Employment Law
- Leadership Experience
- HRIS
- Medical Billing
- FML
- ICD-10
Certification
- North Carolina Notary Public, 11/01/13, Present
- SHRM Certified Professional
Affiliations
SHRM Member
Human Resources Association of Greensboro Member
Timeline
HR Manager & HIPAA Compliance Officer
Eagle Physicians & Associates
01.2024 - Current
HR Manager
Eagle Physicians & Associates
09.2021 - 01.2024
HR Generalist
Eagle Physicians & Associates
03.2017 - 09.2021
EDI/ Insurance Specialist
Eagle Physicians & Associates
09.2013 - 03.2017
Follow-up Rep
SPI Healthcare
10.2011 - 08.2013
Patient Account Rep
Cone Health
05.2011 - 09.2011
Nurse Technician
Cone Health
07.2007 - 05.2011
Associates - Healthcare Management Technology
Randolph Community College
High School Diploma - Sciences
Randleman High School
Bachelor's degree - Integrated Professional Studies
University of North Carolina at Greensboro