Nichole Shannon
Fairview,OR
Summary
Versatile and compassionate professional with extensive experience in adult foster care management, patient services, and front-of-house hospitality. As a Resident Manager, I led daily operations, ensured regulatory compliance, and created a safe, supportive environment. In patient services and front desk roles, I delivered exceptional client care, coordinated appointments, and streamlined operations. As a Front of House Kitchen Manager, I organized service, upheld quality standards, and inspired teams to excel under pressure. With a keen eye for detail and a passion for service, I bring strong leadership, empathetic communication, and a commitment to creating positive, enriching experiences everywhere I serve
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work History
Resident Manager Care Giver
Blues Adult Care LLC
Gresham, Oregon
02.2019 - 01.2025
- Directed daily operations of an adult care home, ensuring compliance with state regulations and high standards of care
- Supervised, trained, and scheduled staff, fostering accountability and consistent team performance
- Coordinated and monitored individualized care plans to support resident health, safety, and independence
- Oversaw medication administration and collaborated with healthcare providers to meet resident needs
- Maintained accurate documentation, incident reports, and regulatory records
- Managed household budget, expenses, and resident funds with strong attention to detail
- Ensured a safe, clean, and structured environment while responding effectively to emergencies
- Built strong relationships with residents, families, and external agencies to support overall well-being
Patient Service Representative
The Oregon Clinic
Portland, Oregon
08.2018 - 06.2020
- Greeted and assisted patients, creating a welcoming and professional front-office experience
- Scheduled sleep studies, consultations, and follow-up appointments with accuracy and efficiency
- Verified insurance eligibility, obtained authorizations, and collected co-pays
- Managed patient intake, registration, and maintained accurate electronic medical records (EMR)
- Coordinated communication between patients, sleep technicians, and healthcare providers
- Provided clear instructions and information regarding sleep studies, preparation, and procedures
- Handled high-volume phone calls, inquiries, and appointment changes with professionalism
- Processed referrals and ensured timely documentation for continuity of care
- Maintained confidentiality and compliance with HIPAA regulations
- Resolved patient concerns with professionalism, empathy, and strong problem-solving skills
Front of the house manager
Pacifica Senior Living - Calaroga Terrace
Portland, OR
05.2018 - 08.2019
- Oversaw front-of-house dining operations, ensuring a clean, organized, and welcoming environment for residents and guests
- Supervised and trained dining staff, maintaining high standards of service, professionalism, and efficiency
- Coordinated meal service, seating, and flow of dining operations to ensure timely and accurate service
- Ensured compliance with food safety, sanitation, and health regulations
- Collaborated with kitchen staff to accommodate dietary restrictions and special meal requests
- Monitored inventory, supplies, and dining room needs to support smooth daily operations
- Addressed resident concerns and feedback with professionalism and a solutions-focused approach
- Maintained accurate records, schedules, and staff assignments
- Fostered a positive dining experience that supports resident satisfaction and quality of life
Pacifica Senior Living Calaroga Terrace
Concierge
Portland
05.2018 - 08.2019
- Provided front desk support, greeting residents, families, and guests with professionalism and warmth
- Assisted residents with requests, services, and daily needs to enhance comfort and quality of life
- Managed incoming calls, inquiries, and visitor access while maintaining a secure environment
- Coordinated appointments, transportation, and internal services for residents
- Monitored building entry and ensured safety protocols were followed at all times
- Handled mail distribution, package management, and front desk administrative tasks
- Communicated effectively with staff and departments to ensure seamless resident support
- Resolved concerns promptly with empathy, discretion, and strong problem-solving skills
- Maintained organized records and logs to support daily operations
Resident Manager
Blues Adult Care Home
Portland, Oregon
05.2011 - 10.2016
- Managed daily operations, staff performance, care coordination, and regulatory compliance while maintaining a safe, structured, and high-quality living environment for residents.
Education
Culinary Certification - Culinary
Chef Academy
Portland , Or 09.2025 - 12.2025
Northwest Christian Academy
Seattle, WASome College (No Degree) - General Studies
Portland Community College
Portland, ORSome College (No Degree) - General Studies
Mt. Hood Community College
Gresham, ORSkills
- Customer Service & Patient Relations Strong Communication Organization & Time Management Multitasking in Fast-Paced Environments Problem Solving & Conflict Resolution Attention to Detail Professionalism & Reliability Scheduling & Appointment Coordination Insurance Verification & Patient Intake EMR & Accurate Documentation Data Entry & Record Management Front Desk & Phone Operations Staff Supervision & Team Support Leadership & Accountability Care Coordination & Compassionate Support HIPAA Compliance & Confidentiality Safety Awareness & Emergency Response Classroom Support & Student Engagement Behavior Support & Patience Cleaning, Sanitation & Facility Maintenance
Timeline
Culinary Certification - Culinary
Chef Academy
09.2025 - 12.2025
Resident Manager Care Giver
Blues Adult Care LLC
02.2019 - 01.2025
Patient Service Representative
The Oregon Clinic
08.2018 - 06.2020
Front of the house manager
Pacifica Senior Living - Calaroga Terrace
05.2018 - 08.2019
Pacifica Senior Living Calaroga Terrace
Concierge
05.2018 - 08.2019
Resident Manager
Blues Adult Care Home
05.2011 - 10.2016
Northwest Christian Academy
Some College (No Degree) - General Studies
Portland Community College
Some College (No Degree) - General Studies
Mt. Hood Community College