Nichole Sharp
Marshall,NC
Summary
Dynamic retail management professional with a proven track record in leading store operations and driving significant sales growth. Strong commitment to team collaboration and results-oriented strategies ensures adaptability to evolving market demands. Expertise includes inventory management, customer service excellence, and comprehensive staff training, complemented by exceptional problem-solving and communication abilities. Passionate about enhancing the shopping experience while optimizing store performance through innovative operational efficiencies and effective sales strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Rent-A-Center
Asheville, NC
02.2019 - 10.2024
- Responsible for cash management and deposits daily
- Inventory weekly
- Responsible for driving sales and growth at store level
- Responsible for training staff
- Placing orders weekly
- Past due account management skills
- Customer service
- Running credit in the field
- Making new rental agreements in store as well as taking correct rental renewal payments
- Responsible for converting web orders
- Helps with budget and P&L log
- Acting store manager when store manager is absent
- Keeping store orderly and clean
- Doing price changes weekly and well as new in store monthly promotion price changes and signage
- Managing employees, delivery, service, and pickup schedule; as well as nicely and professionally managing clientele
- Trained and mentored staff to enhance performance and operational effectiveness.
- Directed daily operations to ensure efficient store functionality and customer satisfaction.
- Implemented inventory control measures, reducing shrinkage and improving stock accuracy.
- Analyzed sales trends to develop strategies for achieving revenue targets and maximizing profitability.
- Oversaw staff scheduling, ensuring optimal coverage during peak business hours for improved service delivery.
- Enhanced store layout and merchandising strategies to elevate the customer shopping experience.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Stay at Home Mom/Student
Home of Nichole Sharp
Asheville, NC
03.2008 - 02.2020
- Instruct and assist children in the development of health and personal habits
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or playing with unsafe objects
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as direct, to maintain children's health
- Prepare and serve nutritionally balanced meals and snacks for the child or children
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children
- Directly support the children in their completion of school projects as well as accurately and efficiently manage family finances
Cashier / Customer Service Associate
Walmart
Asheville, NC
08.2007 - 03.2008
- Assisted customers by providing information and resolving complaints
- Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
- Issued receipts, refunds, credits, or change due to customers
- Maintained customer communication throughout the ordering or check out process
- Processed merchandise returns or exchanges
- Provided a positive customer experience through customer care and attention to detail
- Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts
Retail Sales Associate / Customer Service Representative
Asheville's Fun Depot
Asheville, NC
10.2004 - 09.2005
- Answered phones to direct inquiries and brought resolution to customer questions
- Answered questions regarding the store and its merchandise
- Completed request for special orders or contacted other stores to locate desired items
- Computed sales prices, totaled purchases and received and processed cash or credit payment
- Described merchandise and explained use, operation, and care of merchandise to customers
- Handled cash, documented returns, inventory and used point of sales system
- Mediated and escalated customer service concerns to higher levels as needed
- Provided excellent customer service with active listening to determine customer wants and needs
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Manager
Eckerd Drug
Asheville, NC
09.2003 - 10.2004
- Trained or instructed employees in job duties or company policies or arranged for training to be provided
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
- Interpreted and communicated work procedures and company policies to staff
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Resolved customer complaints or answered customers' questions regarding policies and procedures
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Certified Nursing Assistant
A.C. Reynolds High School Clinicals
Asheville, NC
04.2003 - 01.2004
- Attended to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals' care requirements
- Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff
- Lifted, moved and transported residents, utilizing proper body mechanics or lifting devices for accident prevention
- Performed all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials
- Provided individualized attention encouraging each resident's ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible
Education
Business Administration (Bachelor's) -
American Intercontinental University
02.2020
Management (Associate of Science degree) - undefined
Ultimate Medical Academy
01.2018
Skills
- Customer Service
- Infection Control Training
- Microsoft Office
- 10 Key Data Entry
- Retail Management
- Productivity software
- Interviewing
- Budgeting
- Retail Sales
- Employee relations
- Cash handling
- Profit & Loss
- Conflict management
- Computer skills
- Customer service
- Customer relations
- Problem-solving
- Multitasking and organization
Accomplishments
- Achieved Best Rent to Own in WNC my first year running the Bleachery store in Asheville.
- Managed a store that exceeded company expectations in every category during the 2, 3, and 4th quarter of 2023-2024.
- Took 3580 off the closing list for RAC.
Certification
Driver's License
Timeline
Store Manager
Rent-A-Center
02.2019 - 10.2024
Stay at Home Mom/Student
Home of Nichole Sharp
03.2008 - 02.2020
Cashier / Customer Service Associate
Walmart
08.2007 - 03.2008
Retail Sales Associate / Customer Service Representative
Asheville's Fun Depot
10.2004 - 09.2005
Manager
Eckerd Drug
09.2003 - 10.2004
Certified Nursing Assistant
A.C. Reynolds High School Clinicals
04.2003 - 01.2004
Management (Associate of Science degree) - undefined
Ultimate Medical Academy
Business Administration (Bachelor's) -
American Intercontinental University
Additional Information
Authorized to work in the US for any employer