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Highly experienced Customer Service & Healthcare professional with years of experience proficient in researching and resolving customer problems by utilizing strong problem-solving and communication skills to deliver customer satisfaction. In-depth experience assessing individual needs, up-selling and cross-selling solutions to better serve both the customer and the company. Detail-oriented, multi-tasker that excels in high volume customer service environments Expert in processing payments to minimize outstanding debt, excess fees and interest. Well-versed in investigating claims, verifying information and managing settlements.

Accomplished Medical Claims Specialist with a proven track record at Kaiser Permanente, adept in insurance claims processing and account management. Leveraged expertise in ELECTRONIC BILLING SYSTEMS and exceptional provider service skills to enhance claims accuracy and efficiency. Demonstrated ability to resolve complex billing discrepancies, achieving a high volume of accurately processed claims. Diligent Claims Specialist with solid background in medical claims processing. Proven ability to accurately handle claims and resolve complex issues while ensuring compliance with regulations. Demonstrated expertise in utilizing claims management software and maintaining detailed records. Experienced Healthcare Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 6+ years of experience and willingness to take on any challenge.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Insurance claims and policy processing professional with a proven track record of high productivity and precision in task completion. Expertise in analyzing claim details, navigating policy databases, and managing customer communications. Several years of experience delivering exceptional customer service and competitive policy rates. Results-oriented Debt Collector with strong negotiation skills and compliance with financial regulations, excelling in communication and problem-solving for effective debt recovery.

Nichole Smith

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Medical Claims Specialist

Sales Associate

Medical Billing Specialist

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High School Diploma -

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Sales Associate

Medical Claims Specialist

Medical Billing Specialist

High School Diploma -

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