Nichole Stinson
Eastpointe,MI
Summary
Accomplished Data Analyst with a proven track record at Apria Healthcare, adept in data warehousing and analytical problem solving. Excelled in transforming complex data sets into actionable insights, enhancing business decisions. Renowned for attention to detail and a strong work ethic, significantly improved data quality assurance processes.
Overview
11
11
years of professional experience
Work History
Data Analyst
Apria Healthcare
11.2022 - Current
- Produced weekly and monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings to understand business needs.
- Upheld security and confidentiality of documents and data to meet HIPAA requirements.
- Utilize BI systems such as Power Bi and DOMO
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information for concise explanations of best placement for needed resources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Senior Collections Representative
Apria Healthcare
10.2021 - 11.2022
- Achieved performance goals on consistent basis.
- Documented customer payment interactions and account statuses for future reference.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Received and applied funds from both customer's and insurance plans.
Billing Center Specialist
Apria Healthcare
05.2015 - 10.2021
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Verified and updated existing patient and insurance information.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Customer Quality Specialist
Apria Healthcare
09.2014 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Data Entry Pharmacy Technician
University Of Colorado Hospital Via WSI Healthcare
11.2013 - 03.2014
- Collaborated with the team in fulfilling abstraction duties, strived to lessen errors and mistakes, and fulfilled tasks in a fast-paced environment.
- Familiarized with local system database and encoded patient Rx charts into the new EPIC system.
- Read, analyzed, and transferred hand-written notes, typed files, and electronic patient charts to database.
- Assisted team in completing project in 4 months versus the expected 8-10 month duration.
Education
Bachelor of Science - Business Management
University of Colorado
Global Campus08.2014
Skills
- Data Formatting
- Report Writing
- Database Maintenance
- Business Needs Analysis
- Process Improvement
- Data Validation
- Attention to Detail
- Strong Work Ethic
- Analytical Problem Solving
- Data Analysis
- Data Quality Assurance Processes
- Business intelligence software
Timeline
Data Analyst
Apria Healthcare
11.2022 - Current
Senior Collections Representative
Apria Healthcare
10.2021 - 11.2022
Billing Center Specialist
Apria Healthcare
05.2015 - 10.2021
Customer Quality Specialist
Apria Healthcare
09.2014 - 05.2015
Data Entry Pharmacy Technician
University Of Colorado Hospital Via WSI Healthcare
11.2013 - 03.2014
Bachelor of Science - Business Management
University of Colorado
Similar Profiles
Aaron BattleAaron Battle
Warehouse Clerk at Apria HealthcareWarehouse Clerk at Apria Healthcare
Janet DeLeonJanet DeLeon
Shipping Coordinator at Apria HealthcareShipping Coordinator at Apria Healthcare
Nikki GrantNikki Grant
Medical Biller at Apria HealthcareMedical Biller at Apria Healthcare