Nichole Stough
Customer Service And Office Manager
Clare,MI
Summary
Motivated Administrative Professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Offering twenty years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Proficient in Microsoft Office and 2020 Design software.
Overview
15
15
years of professional experience
Work History
Production and Sales Manager
Sacred Starseed Naturals
Clare, MI
03.2018 - Current
- Monitored machinery in operation to identify concerns and make corrections.
- Examined materials for accuracy and quality.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Produced contracts and proposals for clients.
- Expanded product distribution.
- Developed solutions and approaches by leveraging trends in customer marketplaces.
Design Specialist
Kabinetree Koncepts
Houghton Lake, MI
07.2018 - 03.2019
- Collected details and constraints of each space, used in conjunction with client architectural preferences and budget limitations, to meet client goals and create optimal designs.
- Used 2020 Design software to provide computer-generated three-dimensional visuals for effective presentation.
- Developed space planning concepts, color palette selections and textile presentations.
- Liaised with clients, management and contractors to better understand client needs and recommend appropriate solutions.
Designer / Customer Service Manager
Pace Industries, Inc.
Chicago, IL
03.2007 - 11.2017
- Trained incoming designers to use 2020 Design software and familiarized them with the product line. Provided technical and creative support throughout the design process.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assessed call center trends to identify improvement opportunities.
- Collaborated with production, engineering and operations departments to streamline processes, improve design elements, and maximize quality.
- Contributed to the graphic design, layout and content of company literature and website.
- Responsible for the insinuation and supervision of all internet sales and e-commerce accounts.
Education
Bachelor of Science - Advertising
Central Michigan University
Mount Pleasant, MISkills
Excellent communicator
Superb eye for detail
Problem solver
2020 Design Software
Microsoft Office
QuickBooks
Adobe Photoshop and Illustrator
Timeline
Design Specialist
Kabinetree Koncepts
07.2018 - 03.2019
Production and Sales Manager
Sacred Starseed Naturals
03.2018 - Current
Designer / Customer Service Manager
Pace Industries, Inc.
03.2007 - 11.2017
Bachelor of Science - Advertising
Central Michigan University