Nichole Tyner
Carrollton,GA
Summary
Client-centered former Registered Dental Hygienist with over a decade of experience delivering personalized care and empowering patients through informed decision-making. Entrepreneurial owner and designer of a custom product business, adept at transforming client ideas into tangible results. Demonstrated strong organizational skills as a former billing department manager in a cabinet company. Committed to continuous growth in consultative sales and design, with a passion for mastering the intricacies of the sales field. Recognized for exceptional administrative, relationship-building, and problem-solving abilities, complemented by strong communication and interpersonal skills that enhance customer service experiences.
Overview
1
1
Language
21
21
years of professional experience
Work History
Owner & Designer
Picture Perfect Magnets, LLC
04.2026 - Current
- Designed custom photo magnets, quote magnets, magnetic business cards, and engraved pieces based on customer photos and ideas to enhance personalized gifting options.
- Design custom photo magnets, quote magnets, magnetic business cards, and engraved pieces from each customer's photos and ideas.
- Established product pricing based on production costs to maintain profit margins and ensure sustainable business growth.
- Operate laser cutting and printing equipment, working to precise measurements.
- Managed online business operations, overseeing sales and customer service.
Registered Dental Hygienist
Dr. Michael Beckerman
01.2023 - 01.2026
- Established rapport with patients of all ages during one-on-one appointments, alleviating anxiety for nervous or hesitant individuals.
- Built rapport with patients of all ages in one-on-one appointments, putting nervous or hesitant patients at ease.
- Coordinated recall appointments to ensure patients remained engaged with ongoing care.
- Ensured accuracy of digital clinical records in compliance with HIPAA regulations.
- Educated patients on oral hygiene techniques, preventive care, and home maintenance practices.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Developed individualized treatment plans to address specific patient needs and concerns.
Quality Assurance Analyst
121G
01.2021 - 01.2022
- Tested software for clients including Carestream Dental and Avalead, focusing on the end user's experience.
- Collaborated with developers and stakeholders to clarify requirements and resolve issues, ensuring alignment on project goals.
- Documented problems with clear steps and severity, enabling teams to address issues promptly and maintain quality standards.
- Developed test cases and regression coverage to improve consistency across product changes.
- Analyzed defect trends and partnered with teams to resolve root causes and prevent recurrence.
- Documented test results, issues, and status updates to maintain accurate QA tracking.
- Coordinated validation efforts across functional areas to ensure workflow alignment and timely delivery.
- Ensured compliance with documented procedures and product requirements through thorough inspection and verification.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Registered Dental Hygienist
William T. Calhoun, DMD
01.2016 - 01.2021
- Educated patients on treatment and home-care options, enhancing understanding and compliance for personalized care.
- Maintained accurate, complete patient records, ensuring adherence to healthcare regulations and facilitating quality patient care.
- Performed comprehensive dental cleanings, scaling, and root planing with attention to patient comfort.
- Documented oral health findings and updated treatment notes accurately in patient records.
- Educated patients on brushing, flossing, and preventive oral care techniques.
- Performed comprehensive dental prophylaxis, scaling, and root planing for diverse patient needs.
- Assessed periodontal status through charting, probing, and intraoral evaluation to support treatment planning.
- Documented clinical findings accurately to maintain complete and compliant patient records.
- Collaborated with dentist on diagnosis, treatment sequencing, and follow-up care recommendations.
- Captured and evaluated dental radiographs while following safety and infection-control protocols.
- Sterilized instruments and maintained operatory readiness to ensure efficient patient flow.
- Guided clinical workflow by supporting team coordination and reinforcing consistent care standards.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
Dental Hygienist
Family & Cosmetic Dentistry
01.2014 - 01.2016
- Provided patient care and education in fast-paced practice, maintaining accurate digital records to enhance patient experience.
- Conducted comprehensive prophylaxis, scaling, and periodontal maintenance for diverse patient cases.
- Documented treatment findings, charts, and clinical notes with precision for continuity of care.
- Educated patients on oral hygiene techniques, preventive care, and post-treatment instructions.
Billing Department Manager
Southern Cabinet Works
01.2006 - 01.2011
- Managed billing for cabinet company, ensuring accurate financial records and timely account reconciliations.
- Identified process inefficiencies and implemented improvements, enhancing accuracy and operational efficiency.
- Directed billing workflows, ensuring accurate invoicing and timely customer statements.
- Managed accounts receivable, resolving discrepancies and supporting prompt payment collection.
- Reviewed job orders, change orders, and purchase documentation for billing accuracy.
- Managed billing workflows, ensuring accurate invoices and timely customer account updates.
- Reviewed job costs and purchase orders to resolve billing discrepancies before invoicing.
- Coordinated with sales and production teams to align billing details with completed cabinet orders.
- Conducted regular audits of billing records to ensure accuracy and compliance with company policies and industry regulations.
Education
Associate of Applied Science - Dental Hygiene
West Georgia Technical College
Douglasville, GA05-2013
Manual Qa - Software Quality Assurance
Careerist
OnlineSkills
- Pricing & Quoting
- Quality assurance
- Client assessment
- Client relations
- Problem Solving
- Organization & Documentation
- Business Development
- Network development
- Communication skills
- Team collaboration
- Detail orientation
- Decision-making
- Clear explanations
- Customer service
- Rapport Building
Accomplishments
- Built trust and rapport with new and anxious patients quickly, leading to strong long-term patient relationships.
- Identified patient needs and concerns through active listening in order to recommend personalized treatment solutions.
- Increased patient acceptance of recommended treatment plans by clearly explaining the value and benefits of care.
- Handled cost, time, and necessity objections calmly and professionally, converting hesitant patients into scheduled appointments.
- Maintained a high patient recall and retention rate through consistent follow-up and relationship building.
- Managed a full daily schedule of back-to-back appointments while maintaining accuracy, efficiency, and quality of service.
- Documented detailed patient records and treatment notes, ensuring accurate follow-through and smooth communication with the team.
- Leveraged clinical knowledge to give credible, confident product and treatment recommendations.
- Remained composed and professional with difficult or upset patients, turning negative experiences into positive outcomes.
- Resolved product issue through consumer testing.
- Developed comprehensive, well-regarded test plans, test cases, and test scripts that became company standards.
Languages
English
Native or Bilingual
Timeline
Owner & Designer
Picture Perfect Magnets, LLC
04.2026 - Current
Registered Dental Hygienist
Dr. Michael Beckerman
01.2023 - 01.2026
Quality Assurance Analyst
121G
01.2021 - 01.2022
Registered Dental Hygienist
William T. Calhoun, DMD
01.2016 - 01.2021
Dental Hygienist
Family & Cosmetic Dentistry
01.2014 - 01.2016
Billing Department Manager
Southern Cabinet Works
01.2006 - 01.2011
Associate of Applied Science - Dental Hygiene
West Georgia Technical College
Manual Qa - Software Quality Assurance
Careerist