Nichole Wells
Summary
Dynamic professional with a proven track record in medication management and exceptional customer service, as demonstrated at Albertina Kerr. Skilled in Epic software and adept at enhancing customer satisfaction through detailed support and effective communication. Excels in fast-paced environments, showcasing strong time management and a compassionate approach to client needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Specialist
Albertina Kerr
12.2016 - Current
- Medication administration
- Medication management
- Nutritional science
- Transportation
- Creating Doctor appointments
- Managing medical appointments
- Reporting and monitoring
- Epic experience and training
- Mobility assistance/physical therapy
- Personal care
- Companionship
- Meal preparation
- House keeping
Online Technical Support
Convergy's
08.2015 - 05.2016
- Technical support for Quickbooks online
- Screen share support.
- Basic account support
- Troubleshooting account issues/ System issues.
- Keep detailed logs of client problems, solutions and customer satisfaction.
Cashier
Toot N Totum
07.2014 - 06.2015
- Operating cash register/computer system
- Stocking
- Handling inventory
- Cleaning the store
- Handling customer complaints and resolving issues
- Following policies and procedures
Online Support Specialist
Stream Global Services Inc.
10.2013 - 06.2014
- Online support for Nike.com
- Assisting with customer queries
- Providing information
- Follow up calls and support
- Following scripts
- Processing orders and payments
- Handling customer complaints
- Sell products and services
Education
GED -
Southeast Works
Portland, OR06.2007
Skills
- Strong Communication
- Medication management skills
- Epic trained
- Compassionate
- Positive
- Time management skills
- Proficient with or the ability to learn quickly
- Positive customer service skills
- Detailed
- Proficient in tasks
Certification
CPR Certified
First Aid Certified
Food handlers
Oregon Intervention Systems
Timeline
Direct Support Specialist
Albertina Kerr
12.2016 - Current
Online Technical Support
Convergy's
08.2015 - 05.2016
Cashier
Toot N Totum
07.2014 - 06.2015
Online Support Specialist
Stream Global Services Inc.
10.2013 - 06.2014
GED -
Southeast Works
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