Nichole Williams
Albany,OR
Summary
Dynamic Contract Specialist with a proven track record, skilled in contract administration, compliance, and relationship building. I monitor performance, ensure timely fulfillment, and proactively resolve issues to support efficiency and client satisfaction. As a current psychology student, I bring strong HR-focused strengths, creating positive employee experiences through effective communication, collaboration, and a supportive, team-oriented approach.
Overview
5
5
years of professional experience
Work History
Contract Specialist
Power Auto Center
Corvallis, OR
11.2023 - Current
- Collaborated with cross-functional teams to gather necessary documentation for contract execution.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Facilitated communication between involved parties to enable timely contract sign-off.
DMV Title Clerk
Power Auto Center
Corvallis, OR
11.2023 - Current
- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Assisted customers in completing documentation for title transfers and registrations.
- Maintained accurate records of titles and transactions in electronic filing systems.
- Responded to inquiries regarding title status, providing timely updates to clients.
Manager
Bobby Combs RV Northwest
Coburg Oregon
10.2022 - Current
- Managed newest 6th location of Bobby Combs RV in Oregon from groundbreaking and getting dealer license.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
- Consulted with customers to assess service requirements and produce accurate orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed timely and effective replacement of damaged or missing products.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
Office Manager
RV-Outpost
Coburg Oregon
05.2021 - 10.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated special projects and managed schedules.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Monitored front areas so that questions could be promptly addressed.
- Contributed to event marketing, sales and brand promotion.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Skills
- Sales and Marketing
- Team building
- Credit Card Payment Processing
- Order Fulfillment
- Stocking and Replenishing
- CRM Software
- Office Equipment Proficiency
- Money Handling Abilities
-CURRENT- AS-Psychology student
- Closing Sales
- Document Control
- Order Processing
- Onboarding
- DMV title
- Notary
- Dealertrack
- Cudl
- Warranties
Timeline
Contract Specialist
Power Auto Center
11.2023 - Current
DMV Title Clerk
Power Auto Center
11.2023 - Current
Manager
Bobby Combs RV Northwest
10.2022 - Current
Office Manager
RV-Outpost
05.2021 - 10.2021