TAYLOR Gentile
ROYERSFORD,US
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
Work History
Contract Specialist
Trident E&P, LLC
Pottstown, Pennsylvania
09.2024 - 01.2026
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Processed orders and managed customer accounts with efficiency.
- Handled complaints and provided effective solutions to enhance service quality.
- Collaborated with team members to improve overall service delivery.
- Maintained accurate records of customer interactions in the system.
- Answered incoming inquiries regarding product features and services effectively.
- Provided technical support for troubleshooting applications utilized by customers.
- Developed strategies for enhancing service processes based on feedback.
Fundraising Volunteer
American Heart Association
01.2024 - 03.2025
- Recruited sponsors, participants, or volunteers for fundraising events.
- Assisted in developing strategies to maximize grant funding opportunities.
- Managed social media accounts to promote upcoming fundraising activities.
- Connected with donors via phone, email and in-person interactions.
Senior Visual Merchandising Manager/Assistant Marketing Manager
Gap Inc
Pottstown, Pennsylvania
06.2016 - 04.2024
- Developed visual merchandising strategies to elevate brand presence in retail locations.
- Collaborated with cross-functional teams to synchronize merchandising with marketing initiatives.
- Conducted store visits to evaluate adherence to visual merchandising guidelines.
- Created planograms for product displays, aligning with seasonal promotions.
- Tracked performance metrics comparing sales volume generated by merchandising efforts against budgeted goals.
- Scheduled meetings with field management teams to review outcomes from prior campaigns.
- Monitored inventory levels to ensure sufficient stock for upcoming events.
- Assisted in training programs for staff on effective visual merchandising execution.
- Mentored management teams on store development and visual merchandising techniques.
- Collaborated with marketing team to create compelling visuals in-store that aligned with corporate messaging.
- Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
Assistant General Manager of Operations
Gap Inc.
Limerick, US
06.2012 - 04.2024
- Achieved store, district, and regional goals through effective team leadership.
- Ensured compliance with legal and industry standards across operations.
- Conducted performance reviews, providing constructive feedback for professional development.
- Maintained high customer service standards while managing daily operations.
- Created process plans to improve operational efficiency and workflow.
Head Coach
Spring-Ford Youth Basketball
Royersford, US
01.2018 - 03.2026
- Coordinated game strategies and practice schedules to enhance team performance.
- Evaluated player performance through assessments and constructive feedback sessions.
- Cultivated relationships with players, parents, and community stakeholders to secure support.
- Implemented safety protocols during practices and games to prioritize player well-being.
- Assisted athletes in developing mental skills including focus, motivation, and goal setting.
- Managed assistant coaching staff to ensure adherence to effective coaching techniques.
- Developed comprehensive practice plans aimed at achieving team success.
- Guided team through challenging situations, including player injuries and tough losses.
Head Coach
Easter PA Elite AAU
03.2022 - 06.2022
- Acted as a mentor for girl athletes in both on-field activities and off-field life decisions.
- Utilized interpersonal skills to build trust between players and create an inclusive environment.
Education
Bachelor of Arts (B.A.) - Business Administration
Kutztown University of Pennsylvania
Kutztown, PA, US05.2016
Skills
- Facilities Management
- Operational Efficiency
- Workforce Planning
- Sales Support
- Data analysis
- Project management
- Strategic planning
- Marketing Management
Volunteer Experience
- Fundraising Volunteer, 01/2023-3/2025 American Heart Association
- Head Coach, 03/01/22-06/30/22, Easter PA Elite AAU, Mid Atlantic Region
- Head Coach, 01/01/18- Current Spring-Ford Youth Basketball, Royersford, PA
Timeline
Contract Specialist
Trident E&P, LLC
09.2024 - 01.2026
Fundraising Volunteer
American Heart Association
01.2024 - 03.2025
Head Coach
Easter PA Elite AAU
03.2022 - 06.2022
Head Coach
Spring-Ford Youth Basketball
01.2018 - 03.2026
Senior Visual Merchandising Manager/Assistant Marketing Manager
Gap Inc
06.2016 - 04.2024
Assistant General Manager of Operations
Gap Inc.
06.2012 - 04.2024
Bachelor of Arts (B.A.) - Business Administration
Kutztown University of Pennsylvania