Jacqueline Wilson
Royersford,PA
Summary
Experienced Community Engagement Specialist with a proven track record of effectively managing volunteers at Girl Scouts of Eastern PA. Demonstrated expertise in membership growth, management, customer relations, and community engagement. Consistently played integral roles in recent positions, contributing to the success and impact of organizations dedicated to enhancing the lives of youth. Thrives in dynamic environments that require constant interaction with the community, leveraging exceptional customer service and relationship-building skills for professional and personal success.
Overview
12
12
years of professional experience
Work History
Community Engagement Specialist
Girl Scouts of Eastern PA
10.2018 - Current
- Community Engagement Specialist, maintained and created relationships, mitigated conflict, managed cross-functional projects.
- Analyze data, while continually refining membership strategies, making data-driven decisions to adapt and evolve in response to shifting membership and community needs
- Collaborated and strategize with cross-functional teams.
- Established partnerships with local businesses. schools, and community leaders for increased community engagement opportunities.
- Organized, coordinated and implemented numerous volunteer recruitment events, resulting in an increase overall in adult and girl membership.
- Advocated for underrepresented voices, ensuring equitable access to resources and opportunities for all members of the community.
Client Advisor
Louis Vuitton
10.2021 - 10.2022
- Consistently exceeded expected monthly sales goals through effective upselling and cross-selling techniques, in a high volume luxury brand.
- Received 100% customer satisfaction voice surveys.
- Implemented routines for store closings, developed a portfolio of returning clientele.
- Maintained calm demeanor and professionally managed issues in, high volume, stress situations.
- Collaborated with the team to develop new strategies for better client engagement and service delivery.
- Participated in networking events to expand professional contacts and stay current on industry trends.
- Coordinated and selected florists, refreshments, and decor for quarterly client events.
Associate Store Manager
COACH, Inc.
11.2012 - 10.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Prepared reports, coordinated sale plans, staff scheduling, resolved issues and conflicts, engaged customers.
- Provided excellent customer service, promoting Brand loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify key trends and optimize product assortment for maximum revenue generation potential.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Consistently met or exceeded monthly sales goals through effective team coaching, motivation, and recognition programs implementation.
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
Education
B.S. in Marketing Management -
West Chester University of Pennsylvania
West Chester, PA05.1990
Skills
- Conflict Resolution
- Customer Relations
- Relationship Building
- Time management
- Communication Management
- Excellent Communication
- Volunteer Management
- Partnership Building
- Event Coordination
Timeline
Client Advisor
Louis Vuitton
10.2021 - 10.2022
Community Engagement Specialist
Girl Scouts of Eastern PA
10.2018 - Current
Associate Store Manager
COACH, Inc.
11.2012 - 10.2016
B.S. in Marketing Management -
West Chester University of Pennsylvania
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