Hi, I’m
Nichole Yerrick
Grants Pass,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
years of professional experience
Work History
Self-employeed
Fine Art Photographer
01.2016 - Current
Job overview
- Captured stunning landscape images by utilizing advanced photography techniques and equipment.
- Improved efficiency in the editing process through mastery of photo editing software such as Adobe Lightroom and Photoshop.
- Leveraged camera gear and equipment to express creative vision.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Self-employeed
Social Media Specialist
02.2011 - Current
Job overview
- Enhanced customer engagement and public awareness with the creation of relevant and shareable content across various platforms.
- Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
- Streamlined cross-platform social media management by utilizing tools like Hootsuite, Buffer, or Sprout Social for scheduling and analytics tracking.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Met multiple deadlines using strong task prioritization skills.
- Wrote engaging and successful marketing, advertising, and website copy.
Western Governor's University
Assessment and Evaluation Specialist
09.2019 - 05.2021
Job overview
- Collaborated with educators, school administrators and external professionals in verifying accuracy and integrity of student's testing
- Excelled in empathetic customer relations with only one escalation to a supervisor during my entire time there.
- Utilized formal and established testing protocols to assist students in meeting their educational goals
- Investigated and addressed system issues to enhance usability and improve functionality
- Created detailed and accurate reports outlining interactions with students, staff and outside vendors
- Have received average quality score of 99% positive - based on measured interactions during my time at company
- Worked with team to overhaul departmental newsletter; My primary charge was graphic design, layout and formatting
- Recruited to present on Trauma Informed Care in Education, and asked back after positive response
United Parcel Services, UPS
Corporate Social Media Representative
09.2018 - 08.2019
Job overview
- Engaged online audiences by placing strong focus on process support and responding to inquiries and comments with timely expertise
- Increased customer engagement through social media
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Worked closely with other internal departments to resolve customer service issues
- Resolved complaints to maintain customer satisfaction with a 95% satisfaction rate
- Drafted internal memoranda for company employees
- Wrote and distributed press releases for company
- Provided administrative support to senior team members
- Organized and taught mindfulness workshop for site-wide health and wellness fair
- Continued weekly meditation support for three months following.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Davis School District
Safe Schools Intervention Assistant
10.2015 - 05.2017
Job overview
- Instructed student activities to implement goals for remediation of deficiencies and drive student success
- Observed students' behavior and recorded relevant data to assess progress within trauma-informed perspective
- Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution
- Assisted with communication methods to keep parents informed about child's development and behavioral issues
- Worked with students to promote learning and pro-social development
- Educated students on mindfulness by applying variety of instructional techniques within hands-on curriculum.
Public Speaker, Trauma Advocacy
Public Speaker
05.2005 - 08.2018
Job overview
- Presented objective facts and motivational encouragement regarding trauma to groups of 30-5500 people over course of 13 years
- Worked with survivors to improve life choices, identify hope and create healthy boundaries
- Coordinated referrals to external support and created sustainable, safe and free online space for direct support for trauma survivors
- Spoke with non-profit and religious groups to expand community awareness and program collaboration
- Applied current editing and photography tools, fonts and designs to tell victim's stories and bring awareness to issues at large, while promoting services for survivors
- Generated multiple daily new blog posts by monitoring industry news and cultivating sources
- Utilized WordPress to upload content, images and pages
- Collaborated with SEO and content team to produce website content for complementary sectors.
Education
Utah Valley UniversityOrem
Associate of Science from English
Weber State UniversityOgden, UT
from Psychology
Skills
- Social Media Management
- Public Relations
- Issue Resolution
- Managing Complaints
- Documentation
- Customer Satisfaction
- Interdisciplinary team collaboration
- Self-motivated
- Written Communication
- Planning and Coordination
- Data Collection
- Staff Development
- Community Organization
Timeline
Assessment and Evaluation Specialist
Western Governor's University
09.2019 - 05.2021
Corporate Social Media Representative
United Parcel Services, UPS
09.2018 - 08.2019
Fine Art Photographer
Self-employeed
01.2016 - Current
Safe Schools Intervention Assistant
Davis School District
10.2015 - 05.2017
Social Media Specialist
Self-employeed
02.2011 - Current
Public Speaker
Public Speaker, Trauma Advocacy
05.2005 - 08.2018
Utah Valley University
Associate of Science from English
Weber State University
from Psychology
Hobbies
As an outdoor enthusiast and semi-professional photographer, the Pacific Northwest is my playground. During off hours I enjoy hiking, kayaking, camping and simply hitting the road to explore and photograph the beauty of this world. Nature grounds me and allows my other passion, people, to flourish. I also enjoy playing the piano, writing and simply spending time with my family.
Hobbies
As an outdoor enthusiast and semi-professional photographer, the Pacific Northwest is my playground. During off hours I enjoy hiking, kayaking, camping and simply hitting the road to explore and photograph the beauty of this world. Nature grounds me and allows my other passion, people, to flourish. I also enjoy playing the piano, writing and simply spending time with my family.
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