Hi, I’m
Nicholette Wilson
Retail Coordinator
Homestead,FL
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am someone determined to work hard, even when there are difficult tasks to accomplish. Looking forward to having an opportunity in your work force.
Overview
4
years of professional experience
Work History
Florida National Parks Association
Retail Coordinator
04.2022 - Current
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Florida National Parks Association
Product Specialist
03.2022 - 09.2022
Job overview
- Researched product's technical specifications and accurately communicated information.
- Retained existing clients and developed a number of new accounts by extending high quality and efficient support service.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Florida National Parks Association
Information Specialist
11.2021 - 03.2022
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to independently handle over fifty calls each day.
CREW TRAINER | MCDONALDS
customer service
06.2019 - 08.2020
Job overview
- Oversaw training staff and assisting with, also instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
HOMESTEAD BAPTIST HOSPITAL
SALES ASSOCIATE
01.2018 - 01.2019
Job overview
- Worked as the receptionist and carried out task such as answering the phone, checked inventory, provided information
- Provided high quality customer service to sustain customer base and acquire new business
- Trained new employees on internal customer relationship management systems, proper sales technique, and management of customer interaction.
Education
Homestead Senior High SchoolHomestead, FL
Diploma from Nursing
06.2020
BETHUNE-COOKMAN UNIVERSITYDaytona Beach, FL
Air Force ROTC from Nursing, Communications
08.2020
University Overview
Did nursing for 3 years
Related coursework: Air Force JROTC
Skills
- Retail Knowledge
- Implementing Pricing Strategies
- Delegation and Supervision
- Retail Operations
- POS Terminal Operations
- Cash Register Operations
- Motivational Leadership
- Scheduling and Time-Tracking
- Recruitment and Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Coordinator
Florida National Parks Association
04.2022 - Current
Product Specialist
Florida National Parks Association
03.2022 - 09.2022
Information Specialist
Florida National Parks Association
11.2021 - 03.2022
customer service
CREW TRAINER | MCDONALDS
06.2019 - 08.2020
SALES ASSOCIATE
HOMESTEAD BAPTIST HOSPITAL
01.2018 - 01.2019
Homestead Senior High School
Diploma from Nursing
BETHUNE-COOKMAN UNIVERSITY
Air Force ROTC from Nursing, Communications
Similar Profiles
Daniel DuqueDaniel Duque
Retail Store Associate at Florida National Parks AssociationRetail Store Associate at Florida National Parks Association
Katherine HurleyKatherine Hurley
Park Store Assistant Manager at Western National Parks AssociationPark Store Assistant Manager at Western National Parks Association
Katherine ChilesKatherine Chiles
Assistant Store Manager at Western National Parks AssociationAssistant Store Manager at Western National Parks Association