Nicholis Harbin
Robinson,IL
Summary
Dynamic and results-oriented professional with a proven track record at AT&T, excelling in customer focus and complex problem-solving. Demonstrated ability to enhance customer satisfaction and exceed sales targets through effective communication and safety management. Skilled in navigating high-pressure situations and leveraging both technical and interpersonal skills to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Custodian
Robinson School
03.2025 - 01.2026
- Maintained cleanliness and sanitation standards across campus facilities
- Operated cleaning equipment, ensuring effective and safe usage
- Conducted routine inspections to identify maintenance needs and safety hazards
- Collaborated with staff to schedule cleaning tasks efficiently
- Trained new custodial staff on processes and safety protocols
- Kept building spaces premises clean inside and outside.
Production Worker
Victor Dana
10.2024 - 01.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service Cashier
Mach One
09.2023 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Phone Representative
AT&T
11.2022 - 09.2023
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
Delivery Driver
Domino's Pizza
08.2021 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2024
Skills
- Safety management
- Complex Problem-solving
- Customer focus
- Documentation
Timeline
Custodian
Robinson School
03.2025 - 01.2026
Production Worker
Victor Dana
10.2024 - 01.2025
Customer Service Cashier
Mach One
09.2023 - 10.2024
Phone Representative
AT&T
11.2022 - 09.2023
Delivery Driver
Domino's Pizza
08.2021 - 10.2022
High School Diploma -
Penn Foster Career School