Summary
Overview
Work History
Education
Skills
Timeline
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Nicholle Chandler

Gardnerville,NV

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Claim adjustor

Gallagher Bassett
01.2023 - 10.2023
  • Maintain a caseload of between 70-110 claims
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.

Young Adult Facilitator

Department of Education Office of Inclusive Education
05.2019 - 09.2023
  • Give ongoing support to a high school with a team of transition-age students with disabilities
  • Give direction to my high school and team on ways to help with disability pride
  • Help students learn how to be more interactive in their IEP, known as Student-led IEP.

Bartender

Dotty's
08.2020 - 09.2021
  • Check all customer's ID for sales and gaming
  • Manage register and all transactions with accuracy.
  • Performed opening and closing duties, printed sales reports, set up for incoming shifts, prepared cash drawers, and took inventory.

Patient Access Representative (08/2019-08/2020)

Renown
08.2017 - 08.2020
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into a computer database to establish patient medical records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Contact Center Specialist (08/2017-08/2019)

Renown
08.2017 - 08.2019
  • Maintain all patient demographics.
  • Developed training materials for new employees, ensuring consistency in service delivery across the team.
  • Managed high call volumes while maintaining exceptional service quality and professionalism.
  • Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.

Merchandiser

Southern Glazer’s Wine and Spirits
12.2015 - 08.2017
  • Build, take down, and refill displays in the company’s accounts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on the sales floor.
  • Established strong vendor relationships to maintain and support business.

Education

Bachelor of Arts - Psychology

University of Nevada, Las Vegas
Las Vages, NV
12.2023

Associate of Science -

Truckee Meadow Community College
Reno, NV
01.2018

Associate of Arts -

Western Nevada College
Carson City, NV
01.2016

Skills

  • Customer Service
  • Empathy and Compassion
  • Time Management
  • Insurance Regulations
  • Decision Making
  • Organizational Skills
  • Quality Assurance
  • Attention to Detail
  • Excellent Communication

Timeline

Claim adjustor

Gallagher Bassett
01.2023 - 10.2023

Bartender

Dotty's
08.2020 - 09.2021

Young Adult Facilitator

Department of Education Office of Inclusive Education
05.2019 - 09.2023

Patient Access Representative (08/2019-08/2020)

Renown
08.2017 - 08.2020

Contact Center Specialist (08/2017-08/2019)

Renown
08.2017 - 08.2019

Merchandiser

Southern Glazer’s Wine and Spirits
12.2015 - 08.2017

Bachelor of Arts - Psychology

University of Nevada, Las Vegas

Associate of Science -

Truckee Meadow Community College

Associate of Arts -

Western Nevada College

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Nicholle Chandler