Nicholle Heide
Norman,OK
Summary
I’m a dependable and a self-directed learner, looking to broaden my skills and grow as a professional. I have great computer skills, and a willingness to learn new things. I’m a team player with the ability to assist co-workers, supervisors, and clients in a cooperative manner.
Overview
10
10
years of professional experience
Work History
Medical Transcriptionist
Bernadette Sena
Las Vegas , Nevada
05.2018 - 03.2020
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Monitored incoming dictations for timely completion of assigned tasks.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Evaluated audio recordings for clarity prior to beginning transcription work.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Made corrections when needed to grammar, spelling, and syntax.
- Identified errors in reports which could compromise patient care.
- Demonstrated strong knowledge of medical terminology and anatomy.
ER Admitting Supervisor
William Bee Ririe
Ely, Nevada
09.2014 - 04.2018
- Provided guidance on best practices when dealing with difficult situations involving angry or distressed patients or their families.
- Served as liaison between various departments in order to coordinate patient transfers and admissions.
- Created training materials for new employees on proper completion of admitting documentation.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored performance indicators such as length of stay, throughput time and other metrics related to patient flow.
- Prepared monthly reports detailing statistics such as average wait times, number of admissions, discharges per day, week, month.
- Provided leadership to department staff, ensuring quality service to patients.
- Collaborated with other departments within the organization to ensure efficient workflow between all areas of operations.
- Identified potential problems related to patient billing and worked closely with finance personnel on solutions.
- Oversaw registration of outpatients in a timely manner.
- Maintained communication with physicians, nurses, case managers and other healthcare professionals regarding patient status changes or delays in care delivery processes.
- Checked patient information and insurance coverage.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Front Office Clerk
Mesquite Pediatrics
Tucson, Arizona
08.2013 - 08.2014
- Updated electronic calendars with upcoming events and scheduled meetings.
- Scanned documents into the computer system for easy retrieval when needed.
- Processed cash payments, checks, and credit card transactions accurately.
- Assisted other administrative personnel with overflow work including word processing, data entry.
- Verified customer information by collecting and inputting data into the computer system.
- Scheduled appointments for clients and customers with appropriate staff members.
- Resolved customer complaints in an efficient manner while preserving client relationships.
- Performed basic bookkeeping tasks such as balancing cash drawers at end of day.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Managed office supplies inventory, ordered new materials as needed.
- Ensured compliance with company policies and procedures related to front office operations.
ER Admitting Clerk
William Bee Ririe Hospital
Ely, Nevada
08.2010 - 07.2013
- Confirmed demographic information of each admitted patient to ensure accuracy in billing.
- Collaborated closely with members of multidisciplinary team during shift hours.
- Managed inventory of supplies in ER admitting area ensuring adequate stock at all times.
- Did all monthly and quarterly reports for the admitting department.
- Monitored wait times in order to provide efficient service while maintaining high standards of quality care.
- Ensured all forms were completed correctly prior to submitting them for processing.
- Greeted patients upon arrival to the ER and provided them with necessary forms to complete.
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Responded promptly to customer service requests from both internal and external customers.
- Answered incoming calls regarding patient inquiries or concerns.
- Performed clerical tasks such as scanning documents, photocopying, faxing reports.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
White Pine High School
Ely, NV06-2008
Skills
- Strong planning skills
- Maintains strict confidentiality
- Adept multi-tasker
- Team player with positive attitude
- HIPAA Requirements
- Stress management techniques
- Customer Retention
- Strong Work Ethic
Timeline
Medical Transcriptionist
Bernadette Sena
05.2018 - 03.2020
ER Admitting Supervisor
William Bee Ririe
09.2014 - 04.2018
Front Office Clerk
Mesquite Pediatrics
08.2013 - 08.2014
ER Admitting Clerk
William Bee Ririe Hospital
08.2010 - 07.2013
High School Diploma -
White Pine High School