Nicholos White
Atlanta,GA
Summary
CCNA-certified IT professional with experience supporting enterprise infrastructure and network operations. Skilled in routing, switching, VLANs, VPNs, DNS, DHCP, and network monitoring, ensuring reliable connectivity and performance. Proven ability to diagnose and resolve complex network and infrastructure issues while maintaining high service availability. Hands-on experience with enterprise networking technologies, virtualization, and troubleshooting in both production and lab environments. Committed to continuous growth in network engineering and infrastructure technologies.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Network Operations & Support
EyeQ Monitoring
10.2025 - Current
- Diagnosed and resolved network connectivity issues involving DNS, VLANs, and routing paths
- Monitored network performance and responded to incidents impacting uptime and availability
- Investigated packet loss and latency issues using monitoring tools and troubleshooting methodologies
- Collaborated with engineering teams to resolve complex network incidents and outages
IT Administrator
IDR, Inc.
04.2025 - 08.2025
- Provide tier 1 and tier 2 technical support across campus, ensuring system stability and high availability for end users
- Fresh works ticketing platform, prioritizing and resolving incidents in accordance with SLA requirements
- Execute OS imaging and deployment across multiple endpoints using standardized configuration tools
- Manage user accounts, permissions, and device access during onboarding/offboarding, ensuring compliance with institutional policies
Information Technology Specialist
Allison Smith Company LLC
United States
04.2023 - 03.2025
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in system installations and upgrades, improving overall IT infrastructure performance.
- Collaborated with cross-functional teams to implement IT solutions that supported organizational objectives.
- Managed inventory of IT assets, optimizing resource allocation and reducing costs associated with procurement processes.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
- Coordinated communication between service teams and clients to enhance satisfaction.
- Implemented process improvements, reducing response times for service requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04-2026
Skills
- Cisco Networking
- Routing & Switching
- OSPF
- VLANs
- TCP/IP
- DNS
- DHCP
- Network Troubleshooting
- Network Monitoring
- Firewall Administration
- Wireless Networking
- VPN Technologies
Certification
CCNA
Security+
Network+
A+
Project+
ITIL
Linux Essentials
Accomplishments
Excellence Award (WGU)
Timeline
Network Operations & Support
EyeQ Monitoring
10.2025 - Current
IT Administrator
IDR, Inc.
04.2025 - 08.2025
Information Technology Specialist
Allison Smith Company LLC
04.2023 - 03.2025
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
Bachelor of Science - Information Technology
Western Governors University