Sharon Nichols-Harrell
Reading,PA
Summary
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Overview
30
30
years of professional experience
Work History
Quality Assurance Coach
Penske Truck Leasing
02.2023 - Current
- Increased test coverage through automation, reducing human error in the QA process significantly.
- Supported new system launches by validating prototypes against established specifications and user requirements.
- Maintained up-to-date knowledge of Penske standards, ensuring all Coordinators met or exceeded requirements.
- Provided coaching and mentoring to employees.
- Provide training on Penske standards and systems, leading towards improved skills among teammates.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Roadside Assistance Coordinator
Penske Truck Leasing
06.2016 - 02.2023
- Entered data, answered phones, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
TL/Brokerage Administration Support
Duie Pyle
09.2007 - 06.2016
- Company Overview: Transportation Enterprise
- Streamlined Owner Operator’s mileage
- Monitored mileage for plate renewal
- Tax Payments
- Company driver payroll
- Prepared monthly and quarterly tax reports
- Improved the process of Owner Operator plate renewal
- Documented process for on-boarding new company and owner operators
- Billing for Brokerage and Truckload department
- Transportation Enterprise
Recruiting and Safety Coordinator
Duie Pyle
09.2007 - 06.2016
- Company Overview: Transportation Enterprise
- Maintain regulatory compliance for driver hiring and safety
- Maintained hiring documentation files
- Developed procedure manuals for Owner Operator orientation
- Transportation Enterprise
Accounts Payables Representative
The Columbus Organization
02.2001 - 04.2007
- Company Overview: Healthcare Staffing Enterprise
- Prepared weekly reports for payments of all company bills
- Entered all invoices for billing, issued checks and filed for yearly audit
- Reviewed vendor contracts
- Negotiate pricing for improved value to the company
- Placed orders for regularly used products
- Back up Payroll clerk for 400+ employees
- Healthcare Staffing Enterprise
Call Center Supervisor
Carlson Wagonlit Travel
01.1995 - 03.2000
- Company Overview: Travel Industry Enterprise
- Supervise call center employees to complete daily task for client travel needs
- Completed quarterly and yearly evaluations
- Coordination and resolve client issues to the satisfaction of the customer
- Reviewed P&L to work within budget for recommending raises
- Travel Industry Enterprise
Education
High School Diploma -
Great Valley High School
Malvern, PA01.1986
Skills
- Training and Development
- Payroll
- Client-focused
- Results oriented
- Microsoft Office
- Team leadership
- Quality assurance expertise
- Training and mentoring
- Continuous improvement mindset
- Analytical thinking
Softwarequalifications
- Microsoft Office (Word, Excel and Access)
- Quicken
- QuickBooks Pro
- TMW Systems (Truckload operations)
- AS400
- 24/7 2.0 (Penske Roadside Assistance)
Timeline
Quality Assurance Coach
Penske Truck Leasing
02.2023 - Current
Roadside Assistance Coordinator
Penske Truck Leasing
06.2016 - 02.2023
TL/Brokerage Administration Support
Duie Pyle
09.2007 - 06.2016
Recruiting and Safety Coordinator
Duie Pyle
09.2007 - 06.2016
Accounts Payables Representative
The Columbus Organization
02.2001 - 04.2007
Call Center Supervisor
Carlson Wagonlit Travel
01.1995 - 03.2000
High School Diploma -
Great Valley High School
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