Nicholson Clein
San Diego,Italy
Summary
Dynamic hospitality professional with multilingual proficiency and a proven track record at Escalus Luxury Suites. Expert in problem-solving and enhancing guest experiences, I successfully resolved complaints and organized tailored services, fostering loyalty and satisfaction. Adept at collaborating with teams to optimize operations and maintain high standards in service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Escalus Luxury Suites
03.2016 - 10.2024
- Managed the hotel's booking channel, overbooking, room arrangement requests, phone calls, e-mails and room enquiries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized city tours for guests, restaurant reservations, concert tickets, transportation and laundry service.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Coordinated with vendors for repair and maintenance of hotel.
Sales Manager
EDG
02.2013 - 11.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed relationships with clients for increased loyalty and repeat business.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Optimized warehouse layout for easy access and efficient movement of goods, increasing overall workflow efficiency.
- Streamlined order processing with accurate and timely documentation of incoming shipments.
- Collaborated with purchasing department to ensure optimal inventory levels were maintained, minimizing stockouts and overstock situations.
Education
High School Diploma -
Ginasio Brasil
Baixo Guandu, Brasil 12-2004
Skills
- Multilingual proficiency
- Teamwork
- Flexibility
- Problem-solving
- Attention to detail
- Hospitality services
- Adaptability
- Concierge services
Certification
German language - CEFR B2 - June 2008
Health and safety protection in the workplace - February and March 2017
Medium risk fire fighting course - April 2017
Languages
Portuguese
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
German
Limited Working
Interests
- Adventure Travel
- Road Trips
- Camping
- Reading
- Music
- Drawing and Painting
- Backpacking and Hiking
- Animal Care
Timeline
Hotel Front Desk Receptionist
Escalus Luxury Suites
03.2016 - 10.2024
Sales Manager
EDG
02.2013 - 11.2015
High School Diploma -
Ginasio Brasil