Nicholus Hinojosa Jr.
Fort Worth
Summary
Experienced
Qualified Processing Representative with proven history of efficiently managing data entry and processing tasks. Successfully contributed to process improvements and streamlined workflows in previous roles. Demonstrated strong analytical and problem-solving skills, and consistently provided excellent customer service.
Professional in administrative and data processing with solid background in managing and processing large volumes of information. Known for strong focus on accuracy and attention to detail, contributing to error-free work and efficient processing. Valued for teamwork and adaptability, effectively collaborating with colleagues to meet dynamic business needs.
Personable account processing representative with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
8
8
years of professional experience
Work History
Account Processing Representative
Chubb
01.2021 - Current
- Apply strong business acumen to assess information, drive strategic decisions, and align outcomes with organizational goals
- Utilize multiple systems to research, analyze, and solve agent inquiries
- Balance quality and productivity expectations within high volume transactional work
- Data entry and expertise in Microsoft Office
- Accomplishments:
- 100% quality for all four quarters
- PSR Level II
- Assigned home office level accounts to process and correct
- Managed claim submissions efficiently, reducing processing time through streamlined workflows.
Customer Service
Chewy
01.2018 - 01.2021
- Communication specialist via phone, live chat, and email
- Addressed customer inquiries, built rapport, and obtained resolutions
- Account management and order issuance
- Provided technical technical troubleshooting and support to customers, resolving complex issues sufficiently
Education
High school diploma -
Lawrence D Bell High School
Bachelor of Science - Nursing, Arts
Tarrant County College
01.2018
Skills
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills
- Problem solver and detailed oriented
- Efficient work in fast-paced environments
- Effective leader and team player
- Typing speed and computer proficiency
- Deadline management and decision-making
- Document management and workflow coordination
- Data analysis
- Production oversight
- Adaptability and flexibility
Cover letter
Skilled young leader with experience in supervision. Proven knowledge of procedure standardization, training, and development. Able to balance both quality and productivity expectations within a high-volume transactional work environment. Team oriented and client relationship driven.
Timeline
Account Processing Representative
Chubb
01.2021 - Current
Customer Service
Chewy
01.2018 - 01.2021
Bachelor of Science - Nursing, Arts
Tarrant County College
High school diploma -
Lawrence D Bell High School